Robert Griffin
Mornington,Qld
Summary
Having over 15 years of experience in electronic security industry, including years man power management and would like to secure a position in a high growth company with considerable advancement opportunities, ideally, in a technical capacity with an emphasis on strategic planning and goal achievement. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
31
31
years of professional experience
Work History
Service Technician
ADT Security / Sapio Pty Ltd
05.2012 - Current
- Installed, configured and upgraded alarm systems, access control systems and cctv network systems and peripherals to perform better and minimize security threats.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Established strong relationships with vendors, facilitating procurement of high-quality parts at competitive prices.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician
Signature Security
02.2011 - 03.2012
- Maintained all existing security systems according to procedure and standard.
- Installed, configured and upgraded security systems and peripherals to perform better and minimize security threats.
- Provided technical support and maintenance services for range of alarm, access and cctv systems both hardware and software.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician / Installer
Modec Security
01.2010 - 10.2010
- Followed established procedures of installation of CCTV, alarms and access control systems.
- Liaised with internal departments to optimize productivity and efficiency.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Continuously updated technical knowledge through professional development opportunities, ensuring expertise in latest industry trends and technologies.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
Project Manager / Service Administrator
Protect Security Limited (PNG)
01.2003 - 11.2008
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Met project deadlines without sacrificing build quality or workplace safety.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Coordinated material procurement and required services for projects within budget requirements.
- Reported regularly to managers on project budget, progress, and technical problems.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
Service Supervisor
Security Systems Limited (PNG)
03.2000 - 12.2002
- Increased revenue through upselling of additional security systems and products during customer interactions.
- Delegated tasks to technical staff to organize and improve office efficiency.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
Operations Manager
PNG Armoured Security Ltd
04.1998 - 02.2000
- Managed security guards, customer grievances and investigations and onboarding.
- Analyzed and investigated security breaches / trends identified risks and hazards in the operations to mitigate risks accordingly.
- Guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's security requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain customer good service.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Pilot cadet (PPL) / Operations Controller
Air Niugini
03.1995 - 01.1997
- Overall flight training through clear communication, attentive service, and smooth aircraft handling techniques.
- Determined timing or procedures for flight vector changes.
- Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
- Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations.
IT Officer Trainee
Kenmore Group of Companies (PNG)
01.1993 - 01.1994
- Under training role: regularly with customers concerning data exchange and technology integration.
- Under training created and terminated user's accounts from start to finish in business applications.
- Under training, daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Under training IT operations activities to deliver smooth flow of daily business needs.
Education
Certified Cardax Access Technician -
01.2014
Pilot Cadet -
Air Niugini
01.1995
Diploma in Electrical Engineering - Communications And Electronics
University of Technology
Lae, PNG11.1991
Officer Training -
PNG Defence Force
01.1988
Higher School Certificate (grade 12) -
Aiyura National High School
01.1985
Skills
- Risk management
- Man power management
- System repairs and installation
- Testing and evaluation
- Equipment Troubleshooting
- Electrical Systems
- Safety Management
- Customer Service
Skills Experience
Enterprise access control technologies (Gallagher, Keri) Mid-market access control technologies (Tecom), IP camera technologies (Avigilon, Axis) Server technologies, storage etc. Major system (Milestone, Avigilon or similar), IP based intercom solutions Integration, DSX, NX and others., Routing, Switching topologies VLAN's, I feel that I have very good people skills & professional phone manner Excellent multitasking skills & attention to detail good time management & organizational skills. Reliable and confident. Strong work ethic I am computer literate, in particular an intermediate level with Microsoft package & confidence to learn new programs. Strong communication skills, both verbal and written, and a courteous and professional attitude. motivated, proactive and the ability to work with or without supervision. Strong interpersonal skills leading to effective, sustained relationships.
Critical Behaviours
Strong Customer Focus Attention to detail drive and determination for results, able to work methodically, accurately and neatly collaborative and open communication with all associates. Work well autonomously and in team environment
Qualifications Experience
Certified Cardax Tech, Current Security Licence, I hold a current licence relevant to Qld Construction industry induction card Current Drivers Licence Cabling Licence
Current Role
- In my current role, I am responsible for the installation, service and maintenance of electronic security systems, at Glencore Mining here at Mount Isa Mines, Government departments like the court house and the police. The role involves elements of the following.
- Rough-ln
- Fit-off
- Commissioning
- Problem diagnosis and resolution
- Preparation of job reports
- Maintenance The role also involves a combination of working autonomously, in a team and at times I'm required to co-ordinate with other trades and subcontractors. Paying attention to detail and a willingness to undertake on-call and out-of-hours work when required.
References
- William Ramsbotham, 0455 370 048, AQC Mt Isa Mines
- Andrew Hyland, 0468 362 995
- Aila Malaga, 0436 013 667
Timeline
Service Technician
ADT Security / Sapio Pty Ltd
05.2012 - Current
Service Technician
Signature Security
02.2011 - 03.2012
Service Technician / Installer
Modec Security
01.2010 - 10.2010
Project Manager / Service Administrator
Protect Security Limited (PNG)
01.2003 - 11.2008
Service Supervisor
Security Systems Limited (PNG)
03.2000 - 12.2002
Operations Manager
PNG Armoured Security Ltd
04.1998 - 02.2000
Pilot cadet (PPL) / Operations Controller
Air Niugini
03.1995 - 01.1997
IT Officer Trainee
Kenmore Group of Companies (PNG)
01.1993 - 01.1994
Certified Cardax Access Technician -
Pilot Cadet -
Air Niugini
Diploma in Electrical Engineering - Communications And Electronics
University of Technology
Officer Training -
PNG Defence Force
Higher School Certificate (grade 12) -
Aiyura National High School
Similar Profiles
Sanju SinghSanju Singh
HR Advisor at Sapio Pty LtdHR Advisor at Sapio Pty Ltd
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
STEVEN COYNESTEVEN COYNE
Service Technician at ADT SecurityService Technician at ADT Security