ROBERT HALLIDAY
Toowoomba,Queensland
Summary
Highly-motivated and hard working employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Personable and dedicated Customer Service Representative with extensive experience in the retail and sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Territory Manager
Asahi
Toowoomba, Queensland
01.2022 - Current
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Created presentations for potential customers highlighting products' features and benefits.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Provided feedback on product performance from customers in order to inform product development decisions.
- Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
- Met or exceeded established targets for revenue growth month over month.
Grocery Manager
Woolworths
Toowoomba, Queensland
01.2020 - 01.2022
- Managed staff of 45+ grocery team members, ensuring that duties were completed in a timely manner.
- Monitored inventory levels and stock shelves with new merchandise.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Resolved customer complaints in a courteous and professional manner.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Conducted monthly meetings with team members to discuss performance goals.
- Ensured compliance with all health, safety, and sanitation regulations.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Oversaw daily operations of the store including opening and closing procedures.
- Assisted customers with product selection when needed or requested.
- Maintained accurate records of stock levels, deliveries and orders.
- Received and distributed goods in accordance with established procedures.
Produce Manager
Woolworths
Toowoomba, Woolworths
01.2015 - 01.2020
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Ensured compliance with health codes pertaining to sanitation practices within the produce department.
- Trained and coached new team members.
- Maintained accurate records of stock levels and movements.
Team Member
Woolworths
Toowoomba, Queensland
11.2010 - 01.2015
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Answered phone calls regarding inquiries about products or services.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
Education
High School Diploma -
Toowoomba State High School
Toowoomba, QLD11-2012
Skills
- Product and Service Sales
- Team Collaboration and Leadership
- Relationship Building
- Opportunities Identification
- Customer Relationship Management
- Budget Management
- Goal Setting
- Brand Promotion
- Order Management
- Strategic Planning
- Territory Management
- Time Management
- Multitasking and Organization
- Staff Development
- Schedule Preparation
- Schedule Management
- Customer Service
- MS Office
Accomplishments
- Produce Team lead for Queensland - 2017-2019
- Grocery Manager of the year finalist - 2021
- Territory Manager of the year for Queensland - 2022
- Territory Manager of the year - 2nd place finalist (national)
Certification
- Open C license
- RSA
Timeline
Territory Manager
Asahi
01.2022 - Current
Grocery Manager
Woolworths
01.2020 - 01.2022
Produce Manager
Woolworths
01.2015 - 01.2020
Team Member
Woolworths
11.2010 - 01.2015
High School Diploma -
Toowoomba State High School
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