Robert Heasman
KILLARA,NSW
Summary
Accomplished Senior Account Manager with a proven track record at Canon Australia Pty Ltd, excelling in customer relations and business development. Leveraged expertise in account management and negotiation to significantly enhance client satisfaction and drive revenue growth. Skilled in fostering robust client relationships and exceeding sales targets through strategic planning and partnership development.
Overview
22
22
years of professional experience
Work History
Senior Account Manager
Vivid Imaging Technologies Pty Ltd
01.2012 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Streamlined account management processes, improving overall efficiency and productivity.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Educated clients on new products or services to increase customer engagement with brand.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Account Manager
Canon Australia Pty Ltd
01.2002 - 01.2012
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed customized account plans for clients to help them achieve their business goals.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate Diploma - Marketing
Meadowbank College OF TAFE
Sydney, NSW11.1995
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Customer Relations
- Territory Management
- Account Management
- Customer Relationships
- Sales Forecasting
- Converting leads
- Relationship building and management
- Cold calling skills
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Senior Account Manager
Vivid Imaging Technologies Pty Ltd
01.2012 - Current
Account Manager
Canon Australia Pty Ltd
01.2002 - 01.2012
Associate Diploma - Marketing
Meadowbank College OF TAFE
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