Robert Holliday
Hewett,SA
Summary
Customer focused Computer professional with 26 years of progressive experience in the information technology industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions.
Overview
35
35
years of professional experience
Work History
Cyber Security Specialist
Hexicor -Calibreone
08.2021 - 12.2023
- Maintained up-to-date knowledge of emerging threats, providing proactive solutions for potential vulnerabilities.
- Contributed to the development of company-wide policies on information security, privacy, and acceptable use of technology resources both internally and for our managed clients.
- Reduced cyber risks by conducting regular vulnerability assessments and penetration tests both internally and for our managed clients.
- Developed robust incident response plans to minimize damage from potential cyber attacks.
- Enhanced network security by implementing advanced threat detection and prevention tools both internally and for our managed clients
- Collaborated with IT teams to ensure secure implementation of new software applications and systems.
- Managed patch management procedures effectively, ensuring timely updates to mitigate vulnerabilities in the organization''s and Clients systems.
- Implemented multi-factor authentication methods to enhance user access controls, reducing unauthorized system access incidents.
- Advised managed Clients on current threat landscapes, providing strategic guidance on improving overall cybersecurity posture.
- Monitored confidential company data and mitigated hacking through network systems updates both internally and for our managed clients.
- Mentored junior team members on technical aspects of cybersecurity while fostering a culture of continuous learning and improvement.
- Reviewed firewall configurations regularly to ensure optimal perimeter defence against external threats.
- Designed effective business continuity plans that ensured minimal downtime during security incidents or disasters.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
Senior Front Line and Direct Support Engineer
Gsoft-Calibreone
06.2000 - 12.2023
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Trained and mentored junior engineers, providing guidance and direction.
- Collaborated with other departments to facilitate successful project completion.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Integrated database and backup servers into enterprise systems.
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Assisted employees with resolving network problems at remote locations.
- Optimized networked software and operating systems by applying updates and patches.
- .Optimized server efficiency through virtualisation techniques and capacity planning.
- Implemented networking and server changes to meet client budgets and needs.
Senior Telecommunications Engineer
Calibreone
01.2012 - 08.2021
- Developed comprehensive training materials, equipping junior engineers with the necessary skills for success.
- Led the successful migration of legacy systems to modern platforms, minimizing service disruptions and enhancing overall system performance.
- Managed large-scale deployments of telecommunications equipment, ensuring minimal disruption to business operations.
- Designed robust telecommunication systems for seamless integration with existing networks.
- Improved customer satisfaction rates by proactively addressing technical issues and providing prompt resolutions.
- Coached junior team members on industry best practices, fostering a culture of continuous learning within the organization.
- Achieved significant cost savings by identifying redundancies in telecom systems and recommending consolidation strategies.
- Reduced downtime during maintenance by implementing efficient troubleshooting processes.
- Collaborated with cross-functional teams to ensure timely delivery of major telecom projects.
- Directed multiple site installations, overseeing logistics and resource allocation for optimal project completion timelines.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Performed day-to-day monitoring, management, administration and support of phone systems.
- Installed, maintained and supported voice/data applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Installed, maintained and supported VoIP applications.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
- Designed, installed and maintained organization's telephony network.
- Installed and maintained systems and analyzed users' needs.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
Front Line Engineer
Datafix
06.1999 - 08.2000
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Trained and mentored junior engineers, providing guidance and direction.
- Collaborated with other departments to facilitate successful project completion.
- Analyzed and interpreted customer requirements to develop engineering solutions.
Systems Engineer
Netbridge - Contract
06.1998 - 07.1999
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Assisted employees with resolving network problems at remote locations.
- Optimized networked software and operating systems by applying updates and patches.
- Implemented networking and server changes to meet client budgets and needs.
Uneda Computers Owner
Uneda
07.1997 - 07.1999
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented networking and server changes to meet client budgets and needs.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Residential Care Worker
Barkuma
03.1989 - 07.1997
- ● Assisting People with Intellectual disabilities in the community
- Assisted clients with basic activities of daily living.
- Helped clients move in and out of beds, baths, wheelchairs and automobiles.
- Creating and maintaining Rosters
- over seeing Staffing duties
- assisting and teaching life skills
- new staff orientation
- Developing procedures and maintain and enhancing quality of service to clients and the community
Education
Microsoft Certifications - Information Technology
Microsoft
MicrosoftShort Courses - Information Technology
IT Masters
Charles Sturt University, NSWGraduate Certificate in Cloud Computing - Information Technology
Charles Sturt University
Wagga Wagga, NSW12.2024
Graduate Certificate in Cyber Security - Cyber Security
Charles Sturt University
Wagga Wagga, NSW01.2023
Microsoft Certified: Azure Fundamentals - Information Technology
Microsoft
Microsoft2020
Yeastar Certified Engineer - Telephony Engineer
Yeastar
Yeastar2018
Graduate Certificate in Project Management - Project Management
Uni SA
Adelaide, SA03.2017
Shoretel Certified Engineer - Telephony Engineer
Shoretel
Shoretel06.2013
Skills
- Vulnerability Assessment
- Phishing Awareness Training
- Software Vulnerability Scanning
- Data Loss Prevention
- Multi-Factor Authentication
- Social Engineering defence
- Patch management
- Disaster Recovery Planning
- Ethical Hacking Techniques
- Network protocols
- Intrusion Detection Systems
- Application security
- Unified Threat Management
- Operating System Security
- Endpoint Protection Platforms
- Network Security Management
- System Hardening
- Virtualisation Security
- Risk Assessment
- Data Security
- Disaster Recovery
- Security Needs Assessment
- Microsoft Hyper-V Server
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network Troubleshooting
- End-user support
- Remote Support
- VPN Configuration
- Software Installation
- Wireless Networking
- Technical Troubleshooting
- IT Documentation
- Application support
- Equipment Setup
- Troubleshooting
- Incident Management
- Equipment Maintenance
- Hardware maintenance
- Software Updates
- VoIP Systems
- Inventory Oversight
- Software Management
- End-User Training
- Systems administration
- Networking issues
- Cybersecurity Protocols
- Data Backup
- IP Addressing and Subnetting
- Attention to Detail
- Quick Learner
- Team Collaboration
- Decision-Making
- Self Motivation
- LAN and WAN control
- Permissions and Access Control
- Project Management
- User Support
- Virtual Machine Operation
- Network Firewall Management
- Virus Protection
- MCSE Certification
Timeline
Cyber Security Specialist
Hexicor -Calibreone
08.2021 - 12.2023
Senior Telecommunications Engineer
Calibreone
01.2012 - 08.2021
Senior Front Line and Direct Support Engineer
Gsoft-Calibreone
06.2000 - 12.2023
Front Line Engineer
Datafix
06.1999 - 08.2000
Systems Engineer
Netbridge - Contract
06.1998 - 07.1999
Uneda Computers Owner
Uneda
07.1997 - 07.1999
Residential Care Worker
Barkuma
03.1989 - 07.1997
Microsoft Certifications - Information Technology
Microsoft
Short Courses - Information Technology
IT Masters
Graduate Certificate in Cloud Computing - Information Technology
Charles Sturt University
Graduate Certificate in Cyber Security - Cyber Security
Charles Sturt University
Microsoft Certified: Azure Fundamentals - Information Technology
Microsoft
Yeastar Certified Engineer - Telephony Engineer
Yeastar
Graduate Certificate in Project Management - Project Management
Uni SA
Shoretel Certified Engineer - Telephony Engineer
Shoretel
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