Robert Howells
Yamanto,QLD
Summary
Experienced Pastor with a demonstrated history of working in the religious institutions industry. Skilled in Pastoral Care, Leadership, Expository Preach, and Community Development. Strong community and social services professional with a Master of Divinity focus on Ministry from Malyon College.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pastor for Community Outreach
Beacon Community - A Baptist Church
09.2022 - Current
- Implemented The Wellbeing Hub project planning through to opening of the community centre, including budget construction and grant funding.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for church and community groups.
- Wrote content for newsletters, social media pages and informational packets.
- Conducted community promotion to educate public on available services.
- Provided leadership, guidance and support to staff members.
- Monitored and analysed performance of different programs in order to make proactive decisions about services.
- Established and maintained relationships with key stakeholders expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Utilised grant writing skills to secure program funding.
- Managed volunteer programs focused on providing community services to underserved populations.
Pastor
Leichhardt Baptist Church
04.2007 - 09.2022
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Oversaw administration and management of all areas of ministry.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Spearheaded programs to increase church members' service throughout community.
- Interacted with local community, building relationships with civic organisations and other churches.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analysed information and provided solutions to problems.
Customer Sales Advisor
National Australia Bank
06.2007 - 01.2013
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organising strategies.
Sales and Service Advisor
National Australia Bank
01.1999 - 03.2005
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Researched client requests to create best possible solutions for diverse needs.
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
Education
Master of Divinity -
Malyon College
Gaythorne12.2008
Bachelor of Business - Banking And Finance
QUT
Brisbane2001
Skills
- Community Engagement
- Program Oversight
- Volunteer Management
- Congregational care
- Report Preparation
- Community Partnerships
- Prepare Budgets
- Officiating Weddings, Funerals, Anzac Day Services
- Preaching
- Sermon Preparation
Accomplishments
Jan 2017 - Ipswich City Council Australia Day Award - Recognising the contribution to the prosperity of the Ipswich Community
Aug 2016 - Ordination - Queensland Baptists
May 2015 - Child Friendly Excellence Awards - Mission Australia - In acknowledgment of valuable contribution to families and children in the Inala to Ipswich region.
Nov 2011 - Night of Nights - NAB - Recognising high achievement in sales and service.
Affiliations
- Leichhardt State School - P&C President, 2023 to present
- Qld Baptists Ministerial Services Interview Panel, 2022 to present
- SU QLD - LCC Member, 2022 to present
- Carinity - Governance & Remuneration Committee, 2021 to present
- Carinity - Council Member, 2021 to present
- Mission Australia - Community Action Group, 2016 to present
- Leichhardt One Mile Community Centre - Management Committee, 2016 to 2018
- SU QLD - LCC Chairperson, 2013 to 2017
Certification
- Ongoing - Change Makers 2024 - Seedbeds Australia, (Expected Completion July 2024
- April 2024 - Recovery Basics Training - Bellbird Training & Consultancy
- April 2024 - Wellbeing & Self Care Training - Bellbird Training & Consultancy
- April 2024 - Mapping Your Community - The Jeder Institute
- Mar 2024 - Queensland Disaster Management Arrangements: Ipswich - Queensland Government
- Jun 2023 - Institute of Community Directors Australia - Member
- Dec 2023 - First Aid Action - HLTAID009 Provide cardiopulmonary resuscitation
- Aug 2022 - Standyby (Support after Suicide) - Pathways to Care Workshop
- June 2021 - Australia Wide First Aid - HLTAID002 Provide basic emergency life support
- June 2021 - Australia Wide First Aid - HLTAID003 Provide first aid
Timeline
Pastor for Community Outreach
Beacon Community - A Baptist Church
09.2022 - Current
Customer Sales Advisor
National Australia Bank
06.2007 - 01.2013
Pastor
Leichhardt Baptist Church
04.2007 - 09.2022
Sales and Service Advisor
National Australia Bank
01.1999 - 03.2005
Master of Divinity -
Malyon College
Bachelor of Business - Banking And Finance
QUT
- Ongoing - Change Makers 2024 - Seedbeds Australia, (Expected Completion July 2024
- April 2024 - Recovery Basics Training - Bellbird Training & Consultancy
- April 2024 - Wellbeing & Self Care Training - Bellbird Training & Consultancy
- April 2024 - Mapping Your Community - The Jeder Institute
- Mar 2024 - Queensland Disaster Management Arrangements: Ipswich - Queensland Government
- Jun 2023 - Institute of Community Directors Australia - Member
- Dec 2023 - First Aid Action - HLTAID009 Provide cardiopulmonary resuscitation
- Aug 2022 - Standyby (Support after Suicide) - Pathways to Care Workshop
- June 2021 - Australia Wide First Aid - HLTAID002 Provide basic emergency life support
- June 2021 - Australia Wide First Aid - HLTAID003 Provide first aid
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