Hard working and self-motivated manager bringing forth valuable industry experience and a passion for leadership. Results oriented with a proven track record of creating high-performing teams and successful projects. I am looking to utilize and develop my skills which promotes growth and progression.
Hi, I’m
Robert Koegel
Location/Branch Manager
Summary
Overview
16
years of professional experience
2
Languages
Work History
Apex / WTH PTY LTD / ABG Group
Location Manager / Branch Manager
03.2021 - Current
Job overview
- Successfully directed branch operations for a well-known car hire business
- Leading a team of 29 employees over two locations and achieving annual revenue targets
- Recruitment and training of new employees, while also monitoring the productivity of current employees
- Develop forecasts, financial objectives and business plans
- Manage budget and allocate funds appropriately
- Implement innovative strategies to drive customer loyalty
- Maintain strong and positive relationships with existing corporate and private customers.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Built strong team through proactive recruitment and hiring strategies.
Avis Budget: Sydney Airport
Operations Manager
05.2018 - 02.2021
Job overview
- Developed and implemented strategies to maximize customer satisfaction.
- Source right manpower and ensure that required manpower is available at all times keeping in view the business requirements
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Train, motivate, encourage and counsel staff when necessary with the objective of maximizing productivity
- Maintain standards of customer service while continuing to enhance the services offered to encourage return of business
- Provide advice to customers regarding Paradise Travel & tours rates and services and ensure accurate reservations are taken and logged into the system daily
- Convert customer inquiries into sales
- Be aware of any changes to current Paradise Travel & tours products, services, and policies
- Organize vehicle deliveries and pick-ups
- Achieve and/or exceed financial targets as related to branch revenue growth and profitability
- Establish customer relationships through building rapport with customers by becoming familiar with their needs, expectations, and requirements.
East Coast Car Rentals: Sydney
Assistant Manager
07.2016 - 05.2018
Job overview
- Management of customer inquiries and complaints both face to face and via email to maintain and improve customer satisfaction levels
- Continual review of and enhancements to business processes to streamline and improve customer experience
- Assisting with budgeting, rostering, and day to day management of a team of 30 employees including rental agents, bus-drivers, and detailers
- Assisting the daily management of a fleet of over 600 cars with high rental turnover
- Current and future inventory management and forecasting to ensure cars are available onsite when they are required to meet customer needs
- Liaising with multiple vendors and stakeholders to ensure cars are repaired and back in fleet within set time periods
- Face to face customer service
- Assisting management with all other duties required.
Alliance SE: Germany
Scholarship (Bachelor of Science)
09.2010 - 06.2014
Job overview
- Developing and implementing a solid and sustainable business unit growth strategy; client invoicing, campaign data management, and analytics reporting
- Sales both face to face and telephone
- Training and mentoring staff members to achieve sale-based KPI's
- Administration and Ad/Hoc duties
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Setting up process mapping and workflow instructions for the business unit to streamline productivity and task
- Reconciliation of account payable and accounts receivables
- Review and answering correspondence.
Finsys Finance System: Germany
Apprenticeship
09.2008 - 10.2010
Job overview
- Providing Customer Service
- Telephone management to answer, screen and forward calls, provide information, take messages and schedule appointments
- Transmission of information and documents to customers, using computer, mail or fax machine
- Compiling and keeping financial records
- Monthly reports and financial figures
- Performed administrative support tasks such as proofreading, transcribing handwritten information, and use of electronic equipment to work with pay records, invoices, balance sheets, and other documents
- Experienced in receiving payments and recording receipts for services, including all aspects of bookkeeping for small business.
Education
IHK Schwaben, University of Munich and Mannheim Germany
Bachelor of Insurance and Finance
01.2010 - 2014.04
University Overview
IHK Schwaben, Germany
Certified Expert Accounting and Office Communication
01.2008 - 2010.04
University Overview
Skills
References
References
- Ryan Pinnell, Area Manager: Avis Budget, WTH Pty ltd, 0433 863 119, ryan.pinnell@abg.com
- Alex Sanderson, Manager: Avis Budget, Sydney Airport, 0427 828 895, Alex.sanderson@abg.com
- Daniella Malling, Manger: East Coast Car Rentals, 0414 234 553, Daniella.malling@eccr.com.au
- Gerhard Klos, Manager: Allianz SE Germany, Bad Woerishofen, Gerhard.klos@allianz.com
Timeline
Location Manager / Branch Manager
Apex / WTH PTY LTD / ABG Group
03.2021 - Current
Operations Manager
Avis Budget: Sydney Airport
05.2018 - 02.2021
Assistant Manager
East Coast Car Rentals: Sydney
07.2016 - 05.2018
Scholarship (Bachelor of Science)
Alliance SE: Germany
09.2010 - 06.2014
IHK Schwaben, University of Munich and Mannheim Germany
Bachelor of Insurance and Finance
01.2010 - 2014.04
Apprenticeship
Finsys Finance System: Germany
09.2008 - 10.2010
IHK Schwaben, Germany
Certified Expert Accounting and Office Communication
01.2008 - 2010.04
Similar Profiles
Stuart WilkshireStuart Wilkshire
Reservations Sales Agent at ABG (Avis Budget Group)Reservations Sales Agent at ABG (Avis Budget Group)
Paul RuberaPaul Rubera
Senior System Engineer (SSI), Department of Defense at 66th Air Base Group, 66 ABG, Hanscom Air Force BaseSenior System Engineer (SSI), Department of Defense at 66th Air Base Group, 66 ABG, Hanscom Air Force Base
Paul RuberaPaul Rubera
Senior System Engineer at 66th Air Base Group, 66 ABG, Hanscom Air Force BaseSenior System Engineer at 66th Air Base Group, 66 ABG, Hanscom Air Force Base
Carmella ZapataCarmella Zapata
Branch and Sales Manager of Midwest Location at Spiral Binding Inc.Branch and Sales Manager of Midwest Location at Spiral Binding Inc.
Esther RakshithaEsther Rakshitha
Branch Manager - Location Head at SHRIRAM LIFE INSURANCEBranch Manager - Location Head at SHRIRAM LIFE INSURANCE