Robert Leota
Lethbridge Park,New South Wales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate Customer service Representative eager to secure a position. Ready to help the team achieve company goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Loss Prevention Officer
M.A Services
03.2024 - 09.2024
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Observed video surveillance systems for prompt emergency response.
Machine Operator
Chandler Mcleod
01.2023 - 07.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
Horticultural Trainee
Your Town Enterprise
12.2021 - 12.2022
- Conducted research on plant species for a better understanding of growth patterns, environmental requirements, and potential challenges.
- Developed essential skills in propagation techniques including seed sowing, cuttings, grafting, and division.
- Provided excellent customer service when assisting clients with plant selection, care advice, and problemsolving.
- Collaborated with fellow trainees and staff to complete large-scale horticultural projects on time and within budget constraints.
- Enhanced plant health by implementing proper pruning techniques and pest management strategies.
Customer Service
Homie Supp’s
09.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Voice Picker
Woolworths
01.2020 - 08.2020
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Consistently met or exceeded daily performance goals through effective use of voice-directed technology.
- Working in temperatures ranging from 0 to -25 degrees
- Efficiently navigated through complex warehouse layouts using advanced knowledge of product locations for optimal route planning.
Store Person
Linfox
08.2017 - 06.2019
- RF Picking
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 Kgs
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Electrical Trainee
21st Century Electrical
01.2016 - 12.2016
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Gaf Tech
11.2015 - 11.2015
- Installing meters
- Organising work materials for the day
- Help installing Poles for a TBS (Temporary Builder Supply)
- Connecting power to brand new houses
- Following orders
- Following Work Health and Safety
Electrical Trainee
Sweeney Electrical
09.2015 - 10.2015
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
07.2015 - 09.2015
A1 Sydney Electrical
01.2015 - 06.2015
- Maintaining the work van
- Installing ovens
- Installing metal brackets
- Installing electrical switches
- Following orders from the Tradesman charge
Charles Electrical Services
- 06.2015
- Organising work materials for the day
- Running light circuits
- Running power circuits
- Following orders
- Working in a team
- Short courses
- Safety General Induction (white card)
- Forklift License
- Workcover NSW
- Special achievements
- Achieving excellence during Trade Work Placement for Electrical 9th-20th March 2015
- Achieving excellence during Trade Work Placement for Electrical 1st-19th
Education
High School Diploma -
Layola High School (Cathwest Innvations)
Mount Druitt09.2016
Skills
- Safety Compliance
- Active Listening
- Credit and Cash Transactions
- Product and Service Sales
- Time Management Skills
- Stocking and Replenishing
- Goal-Setting and Achievement
- Inventory Records
- Brand Awareness
- Customer Inquiries
- Teamwork and Collaboration
- Engaging with Diverse Customers
References
Name: Vanessa Loko
Job: Manager - Homie Sups
Contact's: 0414 477 457
Name: Aaron Gutugutuwai
Job: Supervisor - Linfox Dulux
Contact's: 0421 229 300
Name: Talitha Holmes
Job: Supervisor - Yourtown
Contact's: 0414 003 703
Name: Christina Kinghorn
Job: Supervisor - General Mills
Contact's: 0406 027 376
Timeline
Loss Prevention Officer
M.A Services
03.2024 - 09.2024
Machine Operator
Chandler Mcleod
01.2023 - 07.2023
Horticultural Trainee
Your Town Enterprise
12.2021 - 12.2022
Customer Service
Homie Supp’s
09.2020 - 10.2020
Voice Picker
Woolworths
01.2020 - 08.2020
Store Person
Linfox
08.2017 - 06.2019
Electrical Trainee
21st Century Electrical
01.2016 - 12.2016
Gaf Tech
11.2015 - 11.2015
Electrical Trainee
Sweeney Electrical
09.2015 - 10.2015
07.2015 - 09.2015
A1 Sydney Electrical
01.2015 - 06.2015
Charles Electrical Services
- 06.2015
High School Diploma -
Layola High School (Cathwest Innvations)
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