Robert Liggins
Sydney,NSW
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Bar Copo
06.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Bar Manager
Seadeck Sydney
05.2020 - 06.2020
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bar Manager
Glass Island Sydney
04.2020 - 05.2020
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bar Supervisor
Nicks Seafood
03.2020 - 04.2020
- Handled cash accurately and prepared nightly deposits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Closed out cash register and prepared cashier report at close of business.
- Worked with distributors to add new products to bar menu.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Supervisor
El Camino Cantina
07.2019 - 03.2020
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Opera Kitchen
08.2018 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Year 10 Equivalent
Turramurra High School
South Turramurra, NSWSkills
- Recruitment
- Menu Development
- Customer Engagement
- Adaptable
- Customer Loyalty
Timeline
Restaurant Manager
Bar Copo
06.2020 - Current
Bar Manager
Seadeck Sydney
05.2020 - 06.2020
Bar Manager
Glass Island Sydney
04.2020 - 05.2020
Bar Supervisor
Nicks Seafood
03.2020 - 04.2020
Bar Supervisor
El Camino Cantina
07.2019 - 03.2020
Bartender
Opera Kitchen
08.2018 - 07.2019
Year 10 Equivalent
Turramurra High School
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