Robert Luu Chieu
Burnside Heights,Australia
Summary
Proven Operations Advisor at NAB, adept in logistics planning and demonstrating exceptional customer service. Achieved significant efficiency improvements and reduced operational costs by streamlining processes. Skilled in staff management and fostering team supervision, ensuring high customer satisfaction and integrity. Excelled in identifying solutions for complex customer credit issues, enhancing company reputation. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
McDonalds
Saint Albans, Australia
08.2019 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies
- Reduced operational costs through effective budget management and resource allocation
- Increased productivity by identifying bottlenecks and implementing targeted solutions
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility
Store Assistant
Aldi
Deer Park, Australia
02.2022 - 04.2022
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies
Casino Croupier
Crown
Southbank, Australia
06.2023 - Current
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere
- Increased efficiency by accurately managing bets, distributing winnings, and collecting losses within the allotted time frame
- Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures
- Contributed to the overall success of the casino by consistently delivering high-quality gaming experiences for guests
- Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits
- Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor
Operations Advisor
NAB
Melbourne, VIC
03.2024 - 07.2024
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Monitored overdue accounts using automated information systems.
- Managed high-volume call lists to contact debtors and secure payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Care Advisor
NAB
Melbourne, VIC
07.2024 - Current
- Identified valuable solutions for customers with credit problems.
- Reviewed existing policies and procedures pertaining to the provision of financial aid services.
- Set up debt payment plans based on client credit, income and assets.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Employed persuasive communication skills to encourage prompt debt repayment.
Education
No Degree -
Lakeview Senior College
Caroline Springs, VIC12.2021
Skills
- Integrity and Honesty
- Effective Multitasking
- Exceptional Customer Service
- High level of concentration
- Staff Management
- Team Supervision
- Logistics Planning
- Customer Assistance
- Stock Replenishment
- Customer satisfaction measurement
- Customer relations
Certification
- RSA
- First-Aid
Hobbies and Interests
- Listening to music
- Play Games
- Watch Movies and Sports
References
References available upon request.
Languages
Vietnamese, Native or Bilingual
Timeline
Customer Care Advisor
NAB
07.2024 - Current
Operations Advisor
NAB
03.2024 - 07.2024
Casino Croupier
Crown
06.2023 - Current
Store Assistant
Aldi
02.2022 - 04.2022
Department Manager
McDonalds
08.2019 - Current
No Degree -
Lakeview Senior College
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