Robert Markovic

Established a successful business by identifying market needs and developing innovative solutions.

Account Management

* Committed to delivering excellent customer service while working in a face pace-paced environment.
* Cultivated strong client relationships through proactive communication and problem-solving.
* Reviewed account activity reports identifying opportunities to increase sales or retain existing customers.
* Managed a portfolio of accounts by providing timely support and guidance.
* Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
* Responded quickly to meet customer needs and resolve problems and issues.
* Attended industry events and conferences to attract potential customers and increase brand awareness.
* Maintained accurate records of all client interactions in CRM system (Updating client information, contract changes and product prices).
* Cold called potential customers to generate leads and sales.
* Followed up with customers after sales to gain feedback.
* Provided product information to customers and aligned products with customer needs to boost satisfaction.
* Developed strong networks with business executives and stakeholders to increase brand awareness and reputation.
* Organised and guided activities such as sales promotions requiring coordination with other departments.

Operations Management

- Managed a team of 7 service technicians and 1 depot attendant.
- Conducted regular walk-throughs and site inspections/audits of client sites to verify and uphold quality standards.
- Implemented process improvement strategies to reduce costs and improve efficiency.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles and enhance service quality.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Established operational policies, procedures, standards and objectives in alignment with operational goals.
- Set and implement strategic goals and initiatives to align the company with mission, values and vision.
- Provided employees with training and guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Conducted regular audits of processes to ensure compliance with regulations and industry standards.
- Utilised problem-solving skills to anticipate potential risks and obstacles within the orgnisation.
- Liaised between departments to facilitate smooth workflow across the organisation.
- Directed and co-ordinated activities of businesses or departments concerned with production, pricing, sales and distribution of products and services.
- Performed general maintenance and repairs.

Established a successful business by identifying market needs and developing innovative solutions.

• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Built a positive organisational culture that fostered creativity, innovation, and employee engagement.
• Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
• Championed continuous improvement efforts within the organisation, streamlining operations for increased efficiency.
• Created and monitored promotional approaches to increase sales and profit levels.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
• Identified business development challenges and customer concerns for proactive resolution.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Ensured compliance with industry regulations while maintaining ethical business practices at all times.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
• Drove revenue growth by launching new products and services that met customer demands.
• Developed strong partnerships with key industry players, contributing to an increased market presence.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.