Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Marshall

Logan Reserve (Logan City),QLD

Summary

I believe my biggest strength is my communication, both verbal and written with customers, staff and suppliers alike. My ability to relate to people on a personal and/or business level and understand and empathise with their point of view or the issue at hand. I enjoy bringing people “along for the ride” so we assist each other to achieve our common goal. I love working with people and embrace the challenges this brings. My passion is identifying a skill or a passion in someone and nurturing that and helping them to grow and hone that skill into a useful business tool for themselves, the company and our customers. I love building relationships with our client base on both business and personal levels. I like to cultivate relationship where both businesses experience growth together. This is what drives sales and excites me.

Overview

35
35
years of professional experience

Work History

Category Manager

Tradelink
Banyo, Brisbane, QLD
07.2020 - Current
  • Visited supplier offices and plants to investigate facilities and capacity to meet quality requirements, specifications and delivery dates.
  • Reduced business risk by improving contract coverage for suppliers in spend category.
  • Identified and reported key performance indicators to define successful category management.
  • Assisted in conducting audits of key suppliers and monitored supplier performance.
  • Identified core range and specialised, exclusive product opportunities to grow share and increase margin.
  • Monitored market to capitalize on latest trends.

Key Account Manager

Tradelink
Banyo, Brisbane, QLD
01.2019 - 07.2020
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
  • Built and maintained positive relationships with diverse stakeholders.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Account Manager

Cooks Plumbing Supplies
Sumner Park, Qld
01.2015 - 12.2018
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.

Managing Director

Burmar Industries
Sumner Park, Qld
04.1987 - 12.2014
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Reached conformity with product quality specifications by suggesting corrective actions.

Education

High School Diploma -

Clairvaux College
Brisbane
12.1983

Skills

  • Strategic Marketing
  • Product and Service Specification
  • Demand Generation
  • Market Research Analysis
  • Marketing Strategy Development
  • Pricing Strategies

Timeline

Category Manager

Tradelink
07.2020 - Current

Key Account Manager

Tradelink
01.2019 - 07.2020

Account Manager

Cooks Plumbing Supplies
01.2015 - 12.2018

Managing Director

Burmar Industries
04.1987 - 12.2014

High School Diploma -

Clairvaux College
Robert Marshall