Robert Merchant
North Lakes,QLD
Summary
Accomplished State Manager at Kawasaki Motors, adept in strategic planning and sales leadership. I have significantly expanded dealership networks and exceeded annual targets. Skilled in relationship management and effective communication, I've spearheaded market analysis and product strategies at at various companies, enhancing operational efficiency and client satisfaction.
A collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
State Manager QLD/NT/Northern NSW
Kawasaki Motors Pty Ltd
03.2013 - Current
- Oversee business operations across 32 franchised powersports dealerships in QLD, Northern Territory, Northern NSW.
- Analyse, compile and effectively communicate region-specific market results and targets to meet company KPI and target requirements.
- Manage Regional Sales Coordinator, providing guidance and support for their professional growth.
- Increase sales through initiating successful marketing and service optimization strategies.
- Provide detailed and timely reporting to internal and external stakeholders on business performance and opportunities.
- Expand the business with new Franchise opportunities through targeted outreach efforts, securing new successful partnerships.
- Achieved successful achievement of set annual targets through constant analysis of the market and effective implementation of sales and marketing strategies across the States.
- Current position also includes National Product Specialist- Side-by-Side/Agriculture
- Implement data-driven decision-making processes to identify areas for improvement and drive business growth within these segments Nationally.
- Analysis of market trends- existing and emerging, reporting outcomes to Management along with strategic plans to boost presence and sales.
- Future sales forecasting several Years in advance
- New future product planning in conjunction with other international subsidiaries
District Manager- Sales
GM HOLDEN LTD, General Motors
10.2011 - 03.2013
- Oversaw various metropolitan and regional franchised businesses, enforcing high-quality standards of operation in-line with the requirements of GM Holden.
- Ensuring key Yearly and Monthly retail sales targets were set, delivered and achieved within the assigned Holden dealer network.
- Achieved measured customer satisfaction metrics by ensuring these were closely monitored and reported to the businesses for compliance to Holden's high standards and ongoing set targets.
- Execution and compliance of the dealer development code so all dealerships were adhering to the corporate facilities guidelines.
- Dealership development in sales and marketing best practise by continual in-dealership training with the critical aim of ensuring these dealerships are the key performers within the dealer network.
National Account Manager/Senior Auctioneer
Manheim
02.2002 - 06.2008
- Managed various portfolios within automotive remarketing for Government, corporate to GM Holden and GM Premium Brands clients
- Developed and implemented targeted marketing to maximise the returns on remarketing for our clients.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Strengthened relationships with key internal and external clients by maintaining consistent communication and providing tailored solutions.
- Expanded national rental account portfolio through strategic prospecting and effective sales presentations.
- Coordinated regular meetings with clients to review performance metrics, address concerns, and discuss potential areas of improvement.
- Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
Education
Diploma - Frontline Management
Learning Verve Pty Ltd
Melbourne, VIC12.2007
Diploma - Business
North Coast Institute of TAFE
Coffs Harbour, NSW04.1999
High School Diploma -
Toormina High School
Toormina, NSW11.1997
Skills
- Strategic Planning
- Sales Leadership
- Relationship Management
- Administrative Oversight
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Effective Communication
- Managing Operations and Efficiency
Timeline
State Manager QLD/NT/Northern NSW
Kawasaki Motors Pty Ltd
03.2013 - Current
District Manager- Sales
GM HOLDEN LTD, General Motors
10.2011 - 03.2013
National Account Manager/Senior Auctioneer
Manheim
02.2002 - 06.2008
Diploma - Frontline Management
Learning Verve Pty Ltd
Diploma - Business
North Coast Institute of TAFE
High School Diploma -
Toormina High School
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