Robert Nacinovic
South Grafton,NSW
Summary
Experienced Retail Sales Associate with over 25 years in customer service, transaction processing, and merchandising. Specializes in problem-solving and team collaboration to enhance customer experiences. Recognized for training staff and driving customer satisfaction in fast-paced retail environments. Results-driven retail professional with extensive experience in point-of-sale management, client relationship management, and visual merchandising. Proven ability to enhance customer satisfaction and drive sales through effective inventory management and personalized service.
Overview
28
28
years of professional experience
Work History
Retail Sales Associate
Big w
Grafton
04.1999 - Current
- Processed transactions through point-of-sale systems with high accuracy and efficiency.
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions accurately at the cash register to ensure customer satisfaction. in an efficient manner while providing excellent customer service.
- Greeted each customer warmly upon entry to create a welcoming environment. and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Facilitated customer product selection and delivered accurate product information.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Trained new staff on sales protocols and customer service best practices.
- Managed merchandise displays to optimize store presentation and draw customer interest.
- Promoted special offers and discounts to encourage additional purchases.
- Offered product suggestions to customers based on their interests to enhance sales. for additional items that may be of interest to customers.
- Organized inventory and restocked shelves to maintain optimal stock levels.
- Assisted with conducting inventory stock counts to ensure accurate inventory levels. merchandise stock counts and reported discrepancies to supervisor.
- Developed relationships with regular customers through personalized service to encourage repeat business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared orders for delivery and loaded trucks.
Education
Grafton High
Grafton, NSWSkills
- Point-of-sale management
- Payment processing
- Sales strategies
- Product expertise
- Inventory management
- Visual merchandising
- Client relationship management
Timeline
Retail Sales Associate
Big w
04.1999 - Current
Grafton High