Robert O'Connor
Morley,WA
Summary
Accomplished Business Development and Account Manager successful at generating and implementing strategic development plans for accounts of different sizes. Manages and optimizes sales funnels to sustain and maximize revenue. Expert in prospecting, cross-selling and portfolio development.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Scope Logic
Perth, WA
03.2023 - Current
- Proven track record of achieving sales targets by 120% and driving revenue growth within a short period
- Successfully identified and capitalized on new business opportunities to expand the client base,
- Implemented strategic social media campaigns to increase brand visibility and engagement, resulting in improved lead generation and conversion rates by 30%
- Developed and maintained strong relationships with key clients and stakeholders, ensuring high levels of customer satisfaction and retention
- Continuously monitored market trends and competitor activities to identify opportunities for business growth and maintain a competitive edge
- Proficient in utilising CRM systems and tools to manage sales pipelines and track customer interactions effectively
- Demonstrated ability to work collaboratively with cross-functional teams to drive successful business outcomes
- Crafted compelling sales proposals, tenders/bids, contracts, and sales plans, maintaining an up-to-date and dynamic pipeline
- Engaged in relevant industry conferences, events, and functions to stay abreast of the latest developments, trends, and competitor offerings, securing and expanding market share
- Mentored and trained team members, empowering them to enhance their skills and contribute to overall team success.
- Identified potential clients, built relationships, and negotiated contracts.
Partner Development Executive/ Channel Sales Manager
Pentanet
Perth, WA
10.2019 - 02.2023
- Build market position by identifying, developing, negotiating, and maintaining Partner relationships and growing the program from a base of 40 to 80 Partners
- Keep up to date of current telecommunication trends
- Identify, contact and build relationships with prospective Partners through a combination of telephone and in-person cold calls, networking and referrals
- Designed and customised and cost-effective solutions for the client
- Submit pricing and pre-qualification requests reflecting the client's requirements
- Maintain an updated database in sales database including all activities, partners, and opportunities with their current status
- Maintain open and effective lines of communication throughout the organisation
- Capture and review any competitive intelligence gathered and proactively communicate this information to marketing.
- Exceeded of KPI bringing in $360000 contract value a month.
Business Sales Representative
iiNet
Subiaco, WA
07.2017 - 10.2019
- Achieved and exceeded sales and customer service Key Performance Indicators by 120% to 150% on average
- Create and execute sales strategies (short/long term) which aligned with the company objectives
- Train and develop the team through various learning platforms and reviews
- Researched target markets, competitors, and industry trends to develop strategic sales plans.
- Identified customer needs and provided solutions through product demonstrations.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Created reports on sales performance metrics for management review.
- Assisted in developing new business opportunities by identifying potential clients.
- Followed up regularly with existing accounts via phone calls or emails.
- Performed cold calling activities to generate leads for potential customers.
- Generated new business through networking, social media, cold calling, internet resources, targeting specific clients and actively following through with leads.
- Utilized CRM software systems to track customer information and manage sales pipeline.
Store Manager (2016-2017), Assistant Store Manager 2014-2016
'yes' Optus
Karrinyup, WA
03.2014 - 04.2017
- Received formal recognition as part of Optus' "Yes" Champions program for delivering outstanding customer service
- Achieved and exceeded sales and customer service Key Performance Indicators
- Lead a positive team culture whilst building a consistently high-performing team Management and accountability of the store
- Create and execute sales strategies (short/long term) which aligned with the company objectives
- Train and develop the team through various learning platforms and reviews
- Maximise store productivity with day to day operations, sales, people development and marketing
- Store merchandise and shop floor management
- Conduct stock ordering, management and control
- Maintain accurate records of transactions
- Ensure all team members were compliant (health and safety and business regulations) Staff rostering.
Education
Bachelor of Arts -
Edith Cowan University
12.2013
Skills
- Account Management
- Revenue Forecasting
- New Business Development
- Event Planning
- Sales and Marketing
- Relationship Building and Management
- Lead Generation
- Team Building
- Pipeline Management
- Strategic Partnerships
- Stakeholder Communication
- Sales Presentations
- Business Development
- Market Understanding
- Account Development
- Marketing Expertise
- Networking Strength
- Channel Management
Accomplishments
iiNetPentanetPentanetPentanet MVP (2IiNet/li>IiNet Diamond Recognition - High Sales Performance (2019) Optus Yes Champions- Customer Service Champion (2018) Optus Yes Champions - Team Second in Tier - Sales (2017)
References
AVAILABLE UPON REQUEST
Timeline
Business Development Manager
Scope Logic
03.2023 - Current
Partner Development Executive/ Channel Sales Manager
Pentanet
10.2019 - 02.2023
Business Sales Representative
iiNet
07.2017 - 10.2019
Store Manager (2016-2017), Assistant Store Manager 2014-2016
'yes' Optus
03.2014 - 04.2017
Bachelor of Arts -
Edith Cowan University
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