Robert Ostric
Sefton Smash Repairs
Kellyville
36
years of professional experience
Accomplished professional with extensive experience in the Automotive Industry.
Trade qualified motor mechanic having progressed to Workshop Controller and Service Advisor Roles in European Vehicle dealerships
Part ownership and management of a successful collision repair business.
Work History
Manager
22 Years 1 Month- Oversaw daily operations to ensure timely vehicle repairs and customer satisfaction.
- Managed team performance, providing mentorship and fostering professional development.
- Streamlined workflow processes, enhancing operational efficiency and reducing turnaround times.
- Implemented quality control measures to maintain high repair standards and minimize errors.
- Dismantling and reassembling vehicles.
- Detailed estimating of collision repairs for insurance and retail purposes.
- Identifying and procuring of parts.
- Mechanical work, 12volt electrical work and custom fabrication
Service Advisor
1 Year 10 Months- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
- Collaborated with technicians to ensure timely vehicle repairs and maintenance services.
- Educated customers on vehicle features, maintenance schedules, and repair processes.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Motor Mechanic/Service Advisor
9 Years 4 Months- Diagnosed and repaired complex vehicle issues using advanced diagnostic tools.
- Conducted routine maintenance inspections to ensure vehicle safety and performance.
- Commenced and completed trade qualification as a light vehicle Motor Mechanic.
- Obtained Vehicle safety check accreditation through the Institute Of Automotive Mechanical Engineers
- Participation in OEM (Volvo, Audi, Volkswagen, Renault, Seat) technical training courses.
- Transitioned to workshop controller and Service Adviser
- Participation in OEM customer service training programmes.
General Hand
3 Years 5 Months- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Console operation and serving customers.
- General cleaning and light maintenance of service station site and workshop.
- Restocking and general presentation of store.
Education
Automotive Light Vehicles - Automotive Light Vehicles Trade
- Completed Certificate in Automotive Light Vehicles Trade with Distinction December 1994
- Completed High School Certificate December 1991
Skills
Customer service
Time management
Decision-making
Staff management
Task delegation
Relationship building
Teamwork and collaboration
Problem resolution
Multitasking
Problem-solving aptitude
Hands on experience in all facets of motor vehicle repairs and modifications including bodywork
mechanical and electrical
Detailed collision repair estimating for insurance and retail purposes.
Timeline
Manager
Sefton Smash Repairs
06.2003 - 07.2025Read More
Service Advisor
Scotts Audi
07.2001 - 05.2003Read More
Motor Mechanic/Service Advisor
Denlo Volvo Audi Volkswagen
01.1992 - 05.2001Read More
General Hand
Mobil Plumpton Service Centre
01.1990 - 06.1993Read More
TAFE NSW
Automotive Light Vehicles from Automotive Light Vehicles Trade
Read More