Years of Leadership & Change Management experience
BUSINESS TURNAROUND SPECIALIST HAVING THE EXPERIENCE, TOOLS, TECHNIQUES & LEADERSHIP BEHAVIOURS THAT HAVE BEEN THE BASIS OF 27+ YEARS OF INDUSTRY SUCCESS
Experienced and results driven Senior Leader having been engaged as an internal Executive Manager, external Management Consultant and as Founder (CEO) of start up Strategic Implementation Consultancy Company (Jad 8 Consulting).
My personal skills are within the disciplines of Project Management, Business Analysis, Executive & Management Mentorship, Training Design, Development & Delivery and Communications optimization.
Agreed client Business Objectives have focused on positively and swiftly drive transformational bottom line & quality improvements within highly demanding and complex business environments including PLCs, Public Service, Not for Profit and Greenfield environments.
A proven track record enables me to bring best practise drawn from worldwide project engagements and thereby achieve quantum improvements in business performance and cultural competencies within Process, Systems and Behavioral business elements.
Industries that I have successfully been engaged; Mining, Manufacturing, Finance, Banking, Healthcare, Utilities, Customer Service and Telecommunication.
Through this diversity of experience I have demonstrated that I can easily and quickly adapt into most industries utilizing my substantial analysis and business understanding skills.
Initiatives have been delivered in most business areas including Sales, Procurement, Customer Service, Planning, Manufacturing, Warehousing, Finance, Logistics and Finance.
I can be trusted to deliver reach out results with utmost integrity, staff engagement, organizational development and sustainability of improved business state.
I seek Full Time (or fixed term contract) positions that present significant challenges enabling me to apply my wealth of gathered Leadership, Change Management, Engagement & Problem Solving experience.
Years of Leadership & Change Management experience
BHP: Increased Weekly production tonnes by 53% through personally developed and implemented Management Control System that focused on Front Line leadership, operational and mining process redesign, increased planning capability, integrations of Maintenance programs, downtime reduction strategies, employee suggestion engagement, Shift by Shift KPIs
Laminex/Nylex: Decreased production costs by 32% through increased production line efficiency, decreased rework and waste, worker shift realignment and On-time order completions resulting in higher customer satisfaction and decreased delivery costs due to decreased partial shipments
City Savings Bank: Increased revenue by 35% due to increases in Loan approvals through organizational redesign, strategic partnerships, retail scripting, upselling, client research, Cyber security enhancements and role alignments
Motorola (Asia/Pacific): Increased Supply Service Level (Delivery In Full On Time) from 42% to 98% in 6 months through procurement focus, alternative supply points, cost reductions, back order expediting and process realignments
BGL Group (UK): Increased inbound insurance telephone sales by 18% within 3 months due to decreased Average Speed of Answer, Average Handle Time and increased First Time resolutions through inbound scripting and Supervisory escalation and coaching strategies
Uber Technologies (UK): Increased Fees for Km KPI by 12.8%
Orica Specialty Emulsifiers: Decreased Logistics costs by 22%
Productivity & Efficiency
undefined· BGL Group (UK): Increased inbound insurance telephone sales by 18% through Time In Attendance matching of Consultant “in seat” hours to forecast call volumes
· BHP: Increased Weekly production tonnes by 53% through personally developed and implementied Management Control System that focused on Front Line leadership, operational and mining process redesign, increased planning capability, integtration of Mintenance programs, downtime reduction strategies, employee suggestion engagement, Shift by Shift KPIs
· Laminex/Nylex:Decreased production costs by 32% through increased production line efficiency, dec reased rework and waste, worker shift realignment and On-time order compoletions resulting in higher customer satisfaction and decreased delivery costs due to decreased partial shipments
· City Savings Bank: Increased revenue by 35% due to increases in Loan approvals through organisational redesign, strategic partnerships, retail scripting, upselling, client research,Cyber security enhancements and role alignments
· Motorola (Asia/Pacific): Increased Supply Service Level (Delivery In Full On Time) from 42% to 98% in 6 months through procurement focus, alternative supply points, cost reductions, back order expediting and process realignments
· PROSCI Project Management
· Certificate of Workplace Training (Cert IV)
· Distribution and Warehouse Management Diploma (Longman Professionals)
· Scrum Master/Lean Manufacturing
· Member of Australian Industrial Engineers
· Member of National Real Estate Association (Australia)
· ISO9001 Audit Accreditation (SAQAS)
· AFL Cultural Awareness Certificate
· Sports Ready Sports Management Certificate (AFL)
· Working With Children Check
· Australian Defense Force (RASIGS) Telecommunications Accreditation
· Employee of the Year, Proudfoot Consulting (Asia/Pac) – Highest Annual Sales achievement (AMP)
· President's Excellence Award (Motorola Comms (Asia/Pac) – Service over and above Aust. Grand Prix
· Highest Achiever Renoir Consulting (India) - Project Manager of the Year (Monnet-Ispat Mining & Energy)
Inspiring & collaborative leader
Analytical problem solver
Strategic and operational experience
Coach, mentor & trainer of staff
Thrives on accountability & responsibility
Executive level communicator
Maximise frontline staff engagement
Sustainable Operational improvements
Action orientated decision maker
· Sustainability of Australian Water supplies through planning for enhanced storage, capture and usage
· Australian agricultural productivity through mechanisation, growth techniques and efficiency of land use
· Sports pychology i.e.performace techniques in order to compete consistently at Elite levels
· Dedicated to participating in Affirmative Action initiatives to progress minority successions in the Workplace
· Four-time COVID vaccination as at May 2022