Robert Purser

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean and organized front desk areas to uphold polished company image.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

Operated the magic carpet.

Ensuring customers get around the tube park safely.

Pushing customers down the hill safely.

Shoveling snow.

Ensuring customers exited the tube lanes safely.

• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Returned emptied garbage receptacles to proper locations.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

• Filled out daily shift log to record amount of food prepared, used and leftover.
• Prepared salads, soups and sandwiches for customers.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Refilled par stock of guest amenities and supplies in each housekeeping storage area.

Helped guests with luggage and calls

Cleaned the hotel efficiently

Kept bathrooms and resturants clean

Taking care of all the needs that guests have

Interacting with guests in a professional and friendly manner

Recommending things to do in the area to the guests

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Forklift operator and kept track of inventory
• Unloaded containers and made sure all goods were placed in the right places and we got the correct amount of goods from suppliers.
• Office work including but not limited to data entry
• In charge of checking freight costs
• In charge of handing out credits or refunds to customers who’s goods came damaged or broke
• Inventory
• Repairing broken products
• Cleaning the warehouse and bathrooms
• Working with customers in the showroom, providing them with suggestions and ideas

• Catalogue delivery every day
• Spending multiple hours every day on my feet door knocking and delivering catalogues

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Sorted documents and maintained organized filing process.

• Applied mulch to garden beds for protection against weeds and unwanted growth.
• Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
• Maintained routine landscaping schedules to boost lawn health.