Robert Pym
LINDFIELD
Summary
Enterprising Sales Development Representative with experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to and driving pipeline generation.
Overview
6
6
years of professional experience
Work History
Sales Development Representative
Tecala Group
09.2023 - Current
- Generated and managed accurate sales pipeline of $7m in FY 24.
- Generated company record number of opportunities for a Financial Year, Maintained a 'Booking to Opportunity' conversion rate of 33.3%, highest in the company.
- Employee of the month just 4 months into role (Jan 24) for sales analysis and operational efficiency. Created and maintained the current Executive Summary Power BI, integrated into Dynamics 365 which serves as the business-wide and board report for sales pipeline and performance.
- Recipient of the Innovation Award 2024 for continued operational and strategic improvements to our sales motion and insights.
Facilitator
Consent Labs
01.2023 - 09.2023
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Experienced consent educator adept at fostering respectful relationships.
- 97% competency and 96% satisfaction from students during Consent Labs Facilitations.
Program Manager
Microsoft
01.2022 - 10.2022
- Produced insightful reports for sales teams in commercial sector. Expertise in data analysis, ensuring accuracy and actionable metrics. Reduced maintenance time from 2 days to automatic. Converted reporting cadence from weekly to hourly.
- Accomplished in newsletter composition, enhancing internal and external engagement for optimal business growth and communication excellence.
- Categorized and promoted successful sales strategies to promote development and collaboration.
Azure Sales Intern
Microsoft
01.2021 - 11.2021
- Analysed customer feedback and identified areas for improvement.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Generated reports to track sales activity and performance.
- Delivered Australia's first Environmental program that was featured to customers in new offering and generated 5 new opportunities overnight.
Business Program Manager
Microsoft
01.2019 - 01.2021
- Led Microsoft Australia's yearly account transition of over 500 accounts to a record customer satisfaction, record completion rate and 3rd globally out of all Microsoft subsidiaries.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity, and risk exposure.
Education
Bachelor of Information Technology - Data Analytics
University of Technology Sydney
Sydney NSW09.2023
Skills
- Cold-calling
- Customer Relationship Building
- Lead Qualification
- CRM Management
- Leads Prospecting
- Email outreach
- Relationship Development
- Analytical Thinking
- Business development and planning
Timeline
Sales Development Representative
Tecala Group
09.2023 - Current
Facilitator
Consent Labs
01.2023 - 09.2023
Program Manager
Microsoft
01.2022 - 10.2022
Azure Sales Intern
Microsoft
01.2021 - 11.2021
Business Program Manager
Microsoft
01.2019 - 01.2021
Bachelor of Information Technology - Data Analytics
University of Technology Sydney
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