Robert Saddleton

I have been a small business owner with outlets in Coffs Harbour NSW, Tamworth NSW and Coomera QLD at varying times from April 1990 until recently selling in July 2023. Some of the duties I performed were:

• Developed business plan and budget to maximize profitability.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Created marketing strategies to drive revenue and increase brand visibility.
• Oversaw hiring process for new employees, from recruiting to onboarding training.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Implemented cost-saving measures across departments while maintaining quality standards.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
• Identified potential risks associated with operations in order to minimize liabilities.
• Provided leadership support for team members through coaching and mentorship programs.
• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
• Delivered excellent customer service to clients and fellow employees.
• Observed safety protocols and driving laws to maximize road and personnel safety.