Robert Servine
Corrimal,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
General Manager
Green Connect
2022.08 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Successfully identified, applied for, and secured multiple grants, ensuring meticulous compliance and timely acquittal to maintain funding integrity and support organisational growth.
Executive General Manager – Child and Family Services
South Coast Medical Service Aboriginal Corporation (SCMSAC)
2021.06 - 2022.07
- Ensure programs are delivered consistent with the quality and service delivery requirements of the DCJ and SCMSAC
- Carry out all intake operations
- Assist with the response to complaints
- Ensure full implementation of responsibilities detailed in the Child Protection Policy
- Take all steps to ensure that children and young people in the SCMSAC PSP program are protected, supported and safe from abuse
- Conduct employee related child protection investigations
- Develop the skills and capacity of staff through training and on the job mentoring
- Ensure reporting of notifiable events as per policy
- Ensure that documentation complies with standards, including the NSW Child Safe Standards for Permanent Care
- Ensure that Data Systems are kept up to date
- Ensure that contractual reporting requirements are completed and occur on time.
Program Manager – Communities and Children
Nepean Community and Neighbourhood Services (NCNS)
2020.10 - 2021.06
- Provide positive leadership and direction to staff and projects in the Communities & Children team
- Develop and articulate a comprehensive community development strategy that reflects our grassroots, open and accessible approach for the combined team and oversee its implementation
- Collaborate with external stakeholders across a range of sectors and establish partnerships and collaborations of substance
- Articulate an informed approach to evidence-based practice, and data-informed decision making to enhance and leverage opportunities to effect change in local communities
- Promote of a dynamic team culture with commitment to the vision and values of the organisation
- Pursue opportunities for new service delivery in innovative ways that respond to community need
- Take an active role in sector development strategies, attending relevant inter-agencies, forums and networks to progress these strategies
- Support the development, allocation and supervision of student placements as required
- Use coaching and supervision strategies– combining group and individual modalities – to develop skilled, confident workers to their potential
- Ensure adequate and appropriate orientation, supervision, training opportunities, direction, development, support and debriefing are provided to staff
- Ensure a positive work environment which promotes good staff cohesion and morale
- Develop and maintain key stakeholder relationships, and generate purposeful joint projects
- Liaise with and represent NCNS to the community, government / non-government agencies, and other organisations.
Manager OOHC and Manager Casework
KARI Ltd. Aboriginal Out of Home Care
2019.02 - 2020.10
- Manager OOHC responsibilities included: Overseeing the operations of KARI Penrith’s Aboriginal Out of Home Care Team
- Leading a team of Manager Casework’s, overseeing case management of 100 children and young people
- Providing supervision, workload planning and team building opportunities to staff
- Developing, implementing and managing the sites program budget
- Overseeing program KPI’s
- Ensuring the program operates in a client focused ‘strength-based framework’
- Managing internal and external reporting for the Out of Home Care Program
- Managing escalated crisis, conflict or complaints
- Ensuring solutions are developed to mitigate ongoing concerns
- Facilitating group supervision for complex cases
- Representing KARI at both internal and external stakeholder meetings at a senior level
- Manager Casework responsibilities included: Leading a team of Casework and Support Work staff
- Supporting Aboriginal children and young people in Out of Home Care
- Overseeing 60 Aboriginal children and young people in Foster Care placements, working within the NSW child protection frame work
- Chairing case plan meetings for children and young people
- Monitoring KPI compliance and ensuring that caseworker’s adhere to best practice standards
- Writing monthly team reports
- Providing supervision, workload planning and team building opportunities to staff
- Managing escalated crisis, conflict or complaints
- Ensuring solutions are developed to mitigate ongoing concerns.
Senior Manager (Early Intervention, Premier’s Youth Initiative and Homeless Youth Assistance Program)
Platform Youth Services
2018.06 - 2019.02
- Ensuring Key Performance Indicators (KPIs) for each program are met
- Monitoring the budget and brokerage for each program
- Developing and implementing programs for young people
- Providing support and guidance to staff around practice and casework
- Evaluating and monitoring staff performance
- Taking responsibility for work, health and safety requirements
- Reviewing policy and procedures
- Supervising the activities of workers in line with Platform policy and procedures
- Providing month supervision, coaching and mentoring to staff
- Facilitating, chairing and taking minutes for Team Leader meetings
- Addressing staff performance issues
- Implementing strategies to meet client needs
- Maintaining relevant and accurate records and ensuring that staff do the same
- Developing and managing relationships with internal and external stakeholders
- Designing systems and procedures that ensured quality while enhancing performance
- Reporting accurate information to funding bodies.
Program Manager – Casework (Brighter Futures, Youth Hope and Aboriginal Family Support)
Nepean Community and Neighbourhood Services (NCNS)
2017.08 - 2018.06
- Managing the day-to-day operations of two casework teams and a community center
- Overseeing 11 supported accommodation homes in partnership with Wentworth Community Housing
- Ensuring the Key Performance Indicators (KPIs) for each program were met
- Monitoring the budget and brokerage for Youth Hope and Brighter Futures
- Working autonomously and independently with little supervision or guidance
- Developing systems for continuous improvement
- Providing support and guidance to staff around practice and casework
- Ensuring that all casework is done within legislative requirements, as well as NCNS policy and procedure
- Taking responsibility for work, health and safety (WH&S) to ensure staff are kept safe
- Developing and managing relationships with internal and external stakeholders
- Attending strategic meetings and providing advice.
Child Protection Team Leader and Caseworker
NSW Government, Department of Family & Community Services
2015.10 - 2017.08
- Team Leader Responsibilities included: Managing a team of Child Protection Caseworkers
- Making prompt and realistic decisions to protect the wellbeing of children and young people
- Providing consultation and guidance to Caseworkers
- Assigning priority rating to Required Action Plans (RAPs) on advice of caseworkers
- Approving a required action plan (RAP)
- Seeking confirmatory information by undertaking external telephone calls
- Authorising an afterhours field response
- Managing critical incidents within policy and practice guidelines and approved protocols, including the preparation and/or endorsement of Briefing Notes for advice to the Minister, the Senior Executive and where appropriate, the Media Unit
- Caseworker responsibilities included: Assessing the safety, welfare and wellbeing of vulnerable children and young people
- Creating case plans for their ongoing care and protection, and monitoring and updating these plans
- Providing timely and responsive care and protection services for children and young persons and their families, by completing “Child and Family Initial Assessments”
- Developing detailed case action plans that allow Community Service Centre staff to undertake case management and coordinate support services
- Responding to general enquires from the public, community partners and child and family protection professionals.
Program Manager – Seattle Youth Garden Works
Seattle Tilth
2011.02 - 2014.01
- Managing operations of a diverse organic vegetable farm and farmers market stand
- Creating and overseeing a $250,000+ budget
- Recruiting, training supervising and supporting 175+ staff, program participants and volunteers, from diverse communities
- Working with a team to create, implement and evaluate the educational program curriculum, based on industry best practices
- Planning, developing and teaching life skills, employment and farm-based educational workshops for youth
- Engaging program participants in group work and therapy sessions
- Case management and counselling of youth and their families, including working with community and government partners to provide health, housing, educational and other services and resources
- Mentoring youth, modelling appropriate behaviors, and maintaining a positive and supportive work environment, including managing conflicts and mediating disputes
- Monitoring program participants’ progress and measuring program outcomes.
Education
Bachelor of Arts (Psychology) -
The Evergreen State College
01.2012
Social Work Internship -
Chief Seattle Club
01.2011
Internship in Organic Agriculture -
Persephone Farm
01.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Relationship Building
- Verbal and written communication
Specialqualifications
- 9 Month Leadership Training Program, KARI, 2019-2020, Isabelle Philips
- 12 Month Developing Leadership Training Program, Platform Youth Services, 2017-2018, Paul Scott Consulting
- 3 Month Foundational Leadership Training Program, NSW Department of Family & Community Services, 2017
- 14-week Caseworker Development Training Program, NSW Department of Family & Community Services, 2014
- Six-Month Intensive Yoga Teacher Training Course, International Centre For Yoga Education and Research (ICYER), Tamil Nadu, India, 2005
Computerandcommunicationskills
MS Office 365, KIDS, CIMS, DEX, CDS, Carelink, SARA, SCRPT
Givenname
Robert
Currentemployment
General Manager – Green Connect
Telephone
(mobile) 0450 002 052
Driverlicense
Current NSW Driver’s Licence Number 21453139 Class C, R
Personal Information
Citizenship: Dual Australia and USA
References
- Stephanie Cordwell, Manager Support Programs, KARI Ltd., 02 8782 0300, 0478 033 839, stephanie.cordwell@kari.org.au
- Julie Collins, Operations Manager, Nepean Community and Neighbourhood Services (NCNS), 02 4706 0299, 0400 772 117, julie@nepeancommunity.org.au
- Heather Redman, Team Manager, Department Of Community and Justice (DCJ), 0408 977 475, heather.redman@facs.nsw.gov.au
- Jaspreet Chopra, Manager Casework, Department Of Community and Justice (DCJ), 02 9875 0815, 0436 698 091, jaspreet.chopra@facs.nsw.gov.au
Timeline
General Manager
Green Connect
2022.08 - Current
Executive General Manager – Child and Family Services
South Coast Medical Service Aboriginal Corporation (SCMSAC)
2021.06 - 2022.07
Program Manager – Communities and Children
Nepean Community and Neighbourhood Services (NCNS)
2020.10 - 2021.06
Manager OOHC and Manager Casework
KARI Ltd. Aboriginal Out of Home Care
2019.02 - 2020.10
Senior Manager (Early Intervention, Premier’s Youth Initiative and Homeless Youth Assistance Program)
Platform Youth Services
2018.06 - 2019.02
Program Manager – Casework (Brighter Futures, Youth Hope and Aboriginal Family Support)
Nepean Community and Neighbourhood Services (NCNS)
2017.08 - 2018.06
Child Protection Team Leader and Caseworker
NSW Government, Department of Family & Community Services
2015.10 - 2017.08
Program Manager – Seattle Youth Garden Works
Seattle Tilth
2011.02 - 2014.01
Bachelor of Arts (Psychology) -
The Evergreen State College
Social Work Internship -
Chief Seattle Club
Internship in Organic Agriculture -
Persephone Farm
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