Robert Slusser

Temporary Operations Manager
Hay Milk – Hay NSW
May 2025 – July 2025

• Appointed by the business owners to oversee operations during the transitional phase until the sale of the company.
• Coordinated inventory management and supply chain logistics to ensure efficient product distribution.
• Directed daily operations, aligning short-term and long-term strategies to meet business and profitability goals.
• Supervised employee workflow, optimizing productivity while upholding quality and safety standards.
• Implemented operational procedures, safety protocols, and compliance measures in line with industry regulations.
• Oversaw financial processes including customer invoicing, account management, and business supplier accounts payments.
• Developed and enforced standard operating procedures to improve efficiency, reduce waste, and maintain consistent product quality.
• Resolved customer complaints promptly, ensuring high levels of satisfaction.
• Identified operational deficiencies, conducted root-cause analysis, and implemented solutions to address issues.
• Led continuous improvement initiatives across customer service, logistics, and internal processes.

Owner Operator
5 Star Painting and Building Maintenance – Various locations across Country Victoria and the ACT
January 2000 – November 2024

• Founded and operated a successful residential and commercial painting and maintenance business for over 20 years.
• Managed all aspects of operations, including client relations, budgeting, scheduling, quoting, and workforce supervision.
• Oversaw staff management of up to 13 employees, including recruitment, training, delegation, and performance oversight.
• Delivered high-quality workmanship with a strong emphasis on customer satisfaction, precision, and reliability.
• Accurately estimated project costs and timelines, ensuring jobs were completed efficiently and within budget.
• Built a strong reputation and client base through consistent quality, repeat business, and word-of-mouth referrals.
• Oversaw all financial aspects of the business, including invoicing, accounts management, payroll, and tax compliance.
• Implemented eco-friendly practices and stayed current with industry trends, materials, and technologies.
• Maintained strict adherence to safety regulations, compliance standards, and quality assurance protocols across all sites.