Robert Smart
Brisbane,QLD
Summary
Dedicated Operations and Community Manager with a track record of enhancing community engagement and streamlining operations for efficiency. Hardworking and resourceful with a friendly and professional demeanour.
Most notably a hands-on individual known for excellent public relations and operation coordination. Highly trained professional with a passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
3
3
years of professional experience
Work History
Community Manager
$LIZARD - AVAX Chain Web 3
2023.12 - 2024.02
- Assisted with the management of community operations, ensuring smooth and effective day-to-day interactions within the community.
- Hired and trained moderators to maintain a positive and inclusive environment, providing continuous support and guidance to ensure high standards of community moderation.
- Implemented strategies to enhance community engagement and satisfaction, such as organizing interactive events, creating educational content, and developing reward programs to incentivize participation
- Streamlined operations by communicating efficiently with clients and internal collaborations.
Operations Manager
Carbon Neutral Finance
2021.09 - 2023.07
- Business Proposal Development: Authored compelling business proposals that secured key partnerships and investments.
- Stakeholder Engagement: Effectively communicated with government officials and corporate leaders to foster strong relationships and strategic alliances.
- Business Model Optimization: Continuously revised and improved business models to adapt to changing market conditions and ensure sustainability.
- Innovative Revenue Strategies: Conceptualized and executed groundbreaking ideas for revenue generation and operational efficiency.
- Tech Integration: Introduced and integrated cutting-edge WEB3 and Fintech technologies to modernize business operations.
- Executive Reporting: Regularly updated the CEO on progress, provided detailed reports, and organized future strategic plans, ensuring alignment with organizational goals.
Community Manager
Magic Folk - NFT Web 3 Company
2022.04 - 2022.08
- Supported and managed a vibrant NFT-based community.
- Oversaw a team of managers and moderators, ensuring effective community engagement through open dialogue amongst community members by moderating discussions and addressing concerns in a timely manner.
- Planned and executed collaborations with various projects and clients.
- Fostered client relationships and facilitated successful outreach campaigns.
- Dealt with diverse individuals, including Web3 founders, spokes-people, and new/existing community members.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
Operations Manager
Slice Shop Pizza
2020.09 - 2021.05
- Analyzed data and developed actionable recommendations to drive growth.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Education
Graduate Certificate - Fintech
Monash University
Melbourne, VIC02.2023
Skills
- Community Engagement
- Community Management
- Employee Performance Management
- Operations Management
- Staff Management
- Project Management
- Client Relations
- Smart Contract Development
- Business Process Improvement
- High-Pressure Environments
- Business Planning
- Proposal Writing
- Excellent Work Ethic
Timeline
Community Manager
$LIZARD - AVAX Chain Web 3
2023.12 - 2024.02
Community Manager
Magic Folk - NFT Web 3 Company
2022.04 - 2022.08
Operations Manager
Carbon Neutral Finance
2021.09 - 2023.07
Operations Manager
Slice Shop Pizza
2020.09 - 2021.05
Graduate Certificate - Fintech
Monash University
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