Robert Smith

· Developed and enforced security policies, procedures, and protocols to protect confidential information.

· Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.

· Investigated security incidents to determine root cause, impact, and recommend remediation plans.

· Coordinated with vendors for installation of new hardware, software related to network, systems security.

· Recommended changes in processes and procedures related to information security and risk management.

· Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

· Completed investigations of security incidents and wrote reports for permanent record.

· Provided accurate estimates of repair costs, labor times and parts prices to customers.

· Resolved customer complaints in an efficient and courteous manner.

· Ensured that all customer inquiries were handled promptly and accurately.

· Handled telephone inquiries regarding appointments and work in process.

Calculated materials, supplies and labor costs to develop estimates and prepare work orders

· Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.

· Diagnosed mechanical problems using specialized computer software and diagnostic tools.

· Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.

· Inspected vehicle engines and other components to identify potential issues.

· Provided accurate estimates of repair times to customers prior to work being performed.

· Communicated effectively with customers about repair progress and costs involved.

· Examined and inspected damaged vehicles, estimating repair costs prior to performing service.