Microsoft Applications
Robert Sullivan
Learning And Development Professional
Paddington,NSW
Summary
Focused Instructional Designer aiming to leverage a skill for developing learning strategies to suit varied learning modalities. Eager to contribute value to the [Company] team through a proven history of effective employee training, professional development and implementation support.
Overview
3
3
Certifications
24
24
years of professional experience
Work History
Senior Design Consultant
CAREER REVOLUTION
San Diego, CA
06.2015 - Current
- Consult with clients across multiple industries to customize learning solutions, team building and organizational development activities.
- Designed virtual career development program called AccelerateME. Delivered via virtual platforms, AccelerateME consists of five interactive sessions using proprietary assessments and 360 feedback tools to help emerging professionals take charge of their careers and meet their managers halfway.
- Designed and delivered multi-part program for Sony Electronics focused on Influencing without authority and overcoming workplace challenges. Utilized improv techniques to create innovative and engaging content.
- Designed and delivered negotiation skills training for PlayStation US & Europe. Program included customized train-the-trainer tools and guide.
- Partnered with clients Hulu and Dollar Shave Club to design leadership development programs that met the needs of their fast-paced environments. 90-minute sessions covered basic to advanced leadership skills supported by one-on-one coaching and coaching circles.
Organizational Development Manager
SONY ELECTRONICS
San Diego, CA
10.2010 - 06.2015
- Managed all aspects of Sony’s learning and development ecosystem.
- Sourced vendors to implement appropriate learning solutions.
- Managed the employee brand and communication team, which oversaw the look, feel and flow of HR-related communications.
- Acted as LMS implementation project leader. Partnered with new LMS vendor to design, brand and align content to company competencies and key development strategies. Right-sized the scope and breadth of users based on company direction and transformation.
- Managed quarterly employee engagement pulse surveys.
- Create, implement and analyze surveys.
- Validated survey data with quarterly employee focus groups; utilized this feedback to create high-impact action items.
- Communicated survey results with HR leadership and business partners.
- Led a cross-functional employee engagement task force.
- Conceptualized, branded and launched employee development portal called DevelopU.
- Designed a comprehensive marketing plan that included monthly campaigns to drive portal usage and awareness.
- Designed and delivered Sony Electronics’ first mobile learning program.
- Managed the design, development and delivery of innovative mobile-friendly resources and tools via Sony tablets and phones. Efforts resulted in a native mobile learning app, Sony Learning ToGo, which consisted of onboarding videos, job specific reference guides and interactive training calendars.
Learning and Development Manager
LPL FINANCIAL
San Diego, CA
09.2008 - 06.2010
- Designed and delivered firm-wide employee curriculum and learning opportunities with emphasis on customer service, career fundamentals, professionalism, and business processes.
- Led and managed the day-to-day activities of a high-volume service center training team. Team consisted of five trainers located in San Diego, CA and Charlotte, NC. The team was responsible for delivering all aspects of training to over 200 service center representatives.
- Tracked service center training needs and allocated resources.
- Designed and launched an ongoing training series titled Work Wise that delivered practical bite-sized training to employees via the web.
- Managed vendor relationships including LMS selection and implementation.
- Designed and delivered firm-wide instructor led training titled Business Fundamentals: Foundations for Success.
Operations Training and Development Specialist
FIVE POINT CAPITAL
San Diego, CA
01.2007 - 06.2008
- Designed, developed, and delivered multi-track operations training curriculum leveraging subject matter experts and instructional design concepts that created consistent and effective programs.
- Designed, developed and delivered “Keys to Becoming a Service Star” training series that improved internal and external customer communication.
- Created and facilitated a comprehensive on-boarding program for new Funding Coordinators, complete with job aids, reference manuals, handouts, knowledge tests and Power Point presentations.
- Consulted with marketing leadership to design training for the launch of new Telesales department.
- The training program encompassed technical and soft skills and its delivery resulted in representative readiness to perform job duties by department go-live date.
Senior Business Analyst
VERIZON WIRELESS (formerly ALLTEL COMMUNICATIONS)
Little Rock, AR
09.1996 - 12.2006
- Oversaw training and business process integrations for company acquisitions.
- Participated in 15 acquisitions and contributed to successfully transitioning and training over 1400 employees.
- Collaborated with instructional designers as a subject matter expert to design and develop new training programs.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Partnered with Alltel’s product managers to determine individual conversion impacts on upcoming product rollouts.
- Led weekly Conversion Review Team meetings to analyze each requirement and provide appropriate approval.
Education
BA -
UNIVERSITY OF ARKANSAS
Little Rock, Arkansas USASkills
Content Design, Implementation, MetricsVirtual and Classroom FacilitationEmployee Development & EngagementLMS Implementation & AdministrationVirtual Learning DesignVendor Management/Contract NegotiationsAdvanced Microsoft OfficeLitmos LMSZoom, WebEx, Microsoft TeamsVyond Animation SoftwareBusiness processesCoachingConsultingLeadership developmentEmployee DevelopmentVendor Management
Course material creation
Learning strategies
Implementation support
Curriculum design
Software
Vyond Animation
Litmos LMS
Zoom, Teams, WebEx
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified, Strengthscope Practitioner
Timeline
Senior Design Consultant
CAREER REVOLUTION
06.2015 - Current
Organizational Development Manager
SONY ELECTRONICS
10.2010 - 06.2015
Learning and Development Manager
LPL FINANCIAL
09.2008 - 06.2010
Operations Training and Development Specialist
FIVE POINT CAPITAL
01.2007 - 06.2008
Senior Business Analyst
VERIZON WIRELESS (formerly ALLTEL COMMUNICATIONS)
09.1996 - 12.2006
BA -
UNIVERSITY OF ARKANSAS