Robert Thompson
Bohle Plains
Summary
Results-oriented corrections management professional with a proven track record at Corrections Queensland, specializing in crisis prevention and effective communication. Recognized for enhancing team performance and fostering strong relationships that drive sustainable growth. Expertise in strategic planning, operational productivity improvement, and emergency response coordination, ensuring high efficiency and safety within correctional facilities.
Overview
27
27
years of professional experience
Work History
Custodial Corrections Officer (Secure, Medical and Block Runs)
Corrections Queensland
01.2020 - Current
- Induction of prisoners into the centre
- Staffing prisoner accommodation units
- Supporting and overseeing prisoner attendance at vocational training, education & employment
- Supporting engagement in cultural programs
- Creating file notes and reports for case management
- Operating control rooms
- Undertaking perimeter surveillance and searches
- External escorts
Sales Engineer
Spraying Systems Australia
01.2017 - 12.2019
- Prepare and deliver presentations explaining technical products to existing and prospective customers
- Talk with customers, the sales team, and engineers to determine product needs and system requirements to maintain operational productivity
- Provide customers with product sales support and work with sales teams to secure and renew orders
North Queensland Sales Manager
Rentokil – Initial
01.2017 - 12.2019
- Developing and executing the sales plan including hiring and training salespeople
- Motivating the Sales Team and setting achievable and measurable sales targets
Sales Manager New & Used Vehicles
Pickering’s Auto Group
01.2015 - 12.2017
- Hires, train, supervises and monitors the performance of the new- and used-vehicle department managers
- Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments
- Ensures that sales managers (new and used) understand dealership policies, procedures and sales systems
- Provides feedback annually to new- and used-vehicle department personnel during career development sessions
Distributor Development Manager Queensland and Northern Territory
Ecolab
01.2007 - 12.2015
- Develop route-to-market strategy and solutions
- Sustainable growth and profitability
- Understand and analyse distributor P&L including price value chain
- Provide guidance and solutions to improve sales fundamentals and in-call execution
- Develop selling process with specific approach by different areas/regions
State Sales Manager
North Queensland and Northern Territory
01.1998 - 12.2007
- Developing and Executing the Sales Plan
- Hiring and Training Salespeople
- Motivating the Sales Team
- Managing the Sales Pipeline
Education
Diploma - Correctional Administration
CSC50122
02.2025
Certificate III - Correctional Practice – Custodial
CSC30201
Certificate IV - Correctional Practice – Custodial
CSC40101
Certificate III - Automotive Sales
Skills
- Natural ability to promote and build rapport through listening and communication skills
- An articulate communicator, skilled in quickly engaging team members and clients, and developing strong relationships
- Ability to plan, organize and prioritize tasks efficiently while maintaining the quality and integrity of services provided
- Goal-driven, mature-minded individual who maintains a productive climate and confidently motivates, mobilizes, and coaches other team members to meet high performance standards
- Highly adaptable, mobile, positive, resilient and productive professional who demonstrates solid work ethic and commitment to enhancing professional and organizational goals
- Ability to work within multi-cultural and diverse complex work environments
- Established credibility to adapt positively adapt to change and apply diagnostic skills to analyze the nature of a problem with people, ideas or events within a correctional environment
- Incident prevention
- Contraband inspections
- Firearms proficiency
- Leadership qualities
- Security procedures
- Excellent problem solver
- Background investigations
- Crisis prevention intervention (CPI)
Professional Style
- Skilled communicator, able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.
- Highly organized and independent, able to effectively coordinate tasks to accomplish projects within timelines within Correctional environments.
- Detail oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks.
- Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
- Business like, practical and systematic ensuring compliance to workplace policy, procedure and Governance.
- Attention to detail using computer software, word processing, e-mail, spreadsheets, and Internet navigation.
- An effective collaborative team member, skilled in enlisting the support of all team members in aligning with training, service provision, prisoner management and organizational goals.
- Coach, trains and mentor staff in contributing to establish innovative and effective intervention strategies and programs, and encouraging participative and collaborative networks.
- Experienced in negotiation, complaints management and resolution.
- Ability to prepare reports and correspondence, including those of a routine nature and those relative to incidents and emergencies.
Roles And Responsibilities
- Induction of prisoners into the centre
- Staffing prisoner accommodation units
- Supporting and overseeing prisoner attendance at vocational training, education & employment
- Supporting engagement in cultural programs
- Creating file notes and reports for case management
- Operating control rooms
- Undertaking perimeter surveillance and searches
- External escorts
Referees
Silvi Baretta
Superintendent │ Deputy General Manager
Townsville Women’s Correctional Centre
Northern Region Command │ Custodial Operations
(07) 4430 5700 │ 0438 633 992 │ Silvi.Baretta@corrections.qld.gov.au
Timothy O’Keefe
Accommodation Supervisor
Townsville Correctional Complex
Timothy.OKeefe@corrections.qld.gov.au
(07) 4430 5525
Timeline
Custodial Corrections Officer (Secure, Medical and Block Runs)
Corrections Queensland
01.2020 - Current
Sales Engineer
Spraying Systems Australia
01.2017 - 12.2019
North Queensland Sales Manager
Rentokil – Initial
01.2017 - 12.2019
Sales Manager New & Used Vehicles
Pickering’s Auto Group
01.2015 - 12.2017
Distributor Development Manager Queensland and Northern Territory
Ecolab
01.2007 - 12.2015
State Sales Manager
North Queensland and Northern Territory
01.1998 - 12.2007
Diploma - Correctional Administration
CSC50122
Certificate III - Correctional Practice – Custodial
CSC30201
Certificate IV - Correctional Practice – Custodial
CSC40101