Summary
Overview
Work History
Education
Skills
Professional Style
Roles And Responsibilities
Referees
Timeline
Generic

Robert Thompson

Bohle Plains

Summary

Results-oriented corrections management professional with a proven track record at Corrections Queensland, specializing in crisis prevention and effective communication. Recognized for enhancing team performance and fostering strong relationships that drive sustainable growth. Expertise in strategic planning, operational productivity improvement, and emergency response coordination, ensuring high efficiency and safety within correctional facilities.

Overview

27
27
years of professional experience

Work History

Custodial Corrections Officer (Secure, Medical and Block Runs)

Corrections Queensland
01.2020 - Current
  • Induction of prisoners into the centre
  • Staffing prisoner accommodation units
  • Supporting and overseeing prisoner attendance at vocational training, education & employment
  • Supporting engagement in cultural programs
  • Creating file notes and reports for case management
  • Operating control rooms
  • Undertaking perimeter surveillance and searches
  • External escorts

Sales Engineer

Spraying Systems Australia
01.2017 - 12.2019
  • Prepare and deliver presentations explaining technical products to existing and prospective customers
  • Talk with customers, the sales team, and engineers to determine product needs and system requirements to maintain operational productivity
  • Provide customers with product sales support and work with sales teams to secure and renew orders

North Queensland Sales Manager

Rentokil – Initial
01.2017 - 12.2019
  • Developing and executing the sales plan including hiring and training salespeople
  • Motivating the Sales Team and setting achievable and measurable sales targets

Sales Manager New & Used Vehicles

Pickering’s Auto Group
01.2015 - 12.2017
  • Hires, train, supervises and monitors the performance of the new- and used-vehicle department managers
  • Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments
  • Ensures that sales managers (new and used) understand dealership policies, procedures and sales systems
  • Provides feedback annually to new- and used-vehicle department personnel during career development sessions

Distributor Development Manager Queensland and Northern Territory

Ecolab
01.2007 - 12.2015
  • Develop route-to-market strategy and solutions
  • Sustainable growth and profitability
  • Understand and analyse distributor P&L including price value chain
  • Provide guidance and solutions to improve sales fundamentals and in-call execution
  • Develop selling process with specific approach by different areas/regions

State Sales Manager

North Queensland and Northern Territory
01.1998 - 12.2007
  • Developing and Executing the Sales Plan
  • Hiring and Training Salespeople
  • Motivating the Sales Team
  • Managing the Sales Pipeline

Education

Diploma - Correctional Administration

CSC50122
02.2025

Certificate III - Correctional Practice – Custodial

CSC30201

Certificate IV - Correctional Practice – Custodial

CSC40101

Certificate III - Automotive Sales

Skills

  • Natural ability to promote and build rapport through listening and communication skills
  • An articulate communicator, skilled in quickly engaging team members and clients, and developing strong relationships
  • Ability to plan, organize and prioritize tasks efficiently while maintaining the quality and integrity of services provided
  • Goal-driven, mature-minded individual who maintains a productive climate and confidently motivates, mobilizes, and coaches other team members to meet high performance standards
  • Highly adaptable, mobile, positive, resilient and productive professional who demonstrates solid work ethic and commitment to enhancing professional and organizational goals
  • Ability to work within multi-cultural and diverse complex work environments
  • Established credibility to adapt positively adapt to change and apply diagnostic skills to analyze the nature of a problem with people, ideas or events within a correctional environment
  • Incident prevention
  • Contraband inspections
  • Firearms proficiency
  • Leadership qualities
  • Security procedures
  • Excellent problem solver
  • Background investigations
  • Crisis prevention intervention (CPI)

Professional Style

  • Skilled communicator, able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.
  • Highly organized and independent, able to effectively coordinate tasks to accomplish projects within timelines within Correctional environments.
  • Detail oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks.
  • Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
  • Business like, practical and systematic ensuring compliance to workplace policy, procedure and Governance.
  • Attention to detail using computer software, word processing, e-mail, spreadsheets, and Internet navigation.
  • An effective collaborative team member, skilled in enlisting the support of all team members in aligning with training, service provision, prisoner management and organizational goals.
  • Coach, trains and mentor staff in contributing to establish innovative and effective intervention strategies and programs, and encouraging participative and collaborative networks.
  • Experienced in negotiation, complaints management and resolution.
  • Ability to prepare reports and correspondence, including those of a routine nature and those relative to incidents and emergencies.

Roles And Responsibilities

  • Induction of prisoners into the centre
  • Staffing prisoner accommodation units
  • Supporting and overseeing prisoner attendance at vocational training, education & employment
  • Supporting engagement in cultural programs
  • Creating file notes and reports for case management
  • Operating control rooms
  • Undertaking perimeter surveillance and searches
  • External escorts

Referees

Silvi Baretta

Superintendent │ Deputy General Manager

Townsville Women’s Correctional Centre

Northern Region Command Custodial Operations

(07) 4430 5700 │ 0438 633 992 │ Silvi.Baretta@corrections.qld.gov.au

Timothy O’Keefe

Accommodation Supervisor

Townsville Correctional Complex

Timothy.OKeefe@corrections.qld.gov.au

(07) 4430 5525

Timeline

Custodial Corrections Officer (Secure, Medical and Block Runs)

Corrections Queensland
01.2020 - Current

Sales Engineer

Spraying Systems Australia
01.2017 - 12.2019

North Queensland Sales Manager

Rentokil – Initial
01.2017 - 12.2019

Sales Manager New & Used Vehicles

Pickering’s Auto Group
01.2015 - 12.2017

Distributor Development Manager Queensland and Northern Territory

Ecolab
01.2007 - 12.2015

State Sales Manager

North Queensland and Northern Territory
01.1998 - 12.2007

Diploma - Correctional Administration

CSC50122

Certificate III - Correctional Practice – Custodial

CSC30201

Certificate IV - Correctional Practice – Custodial

CSC40101

Certificate III - Automotive Sales

Robert Thompson