Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Triggell

Alfredton ,VIC

Summary

Dynamic professional with extensive experience at Rebel Sport, excelling in customer service and conflict resolution. Proven ability to enhance operational efficiency through effective communication and safety compliance. Skilled in inventory management and equipment operation, consistently delivering results while fostering a collaborative team environment. Committed to achieving excellence in all endeavors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
Ballarat, Vic
08.2023 - Current
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Leading Hand

National Tiles
Derrimut , VIC
11.2019 - 07.2023
  • Maintained accurate records of inventory levels, stock movements and personnel shifts.
  • Ensured compliance with workplace health and safety regulations by conducting safety audits regularly.
  • Supervised staff to ensure efficient performance of tasks, providing guidance and support when needed.
  • Identified opportunities for process improvement and implemented solutions accordingly.
  • Collaborated with team members in order to resolve operational issues quickly and efficiently.
  • Performed regular inspections of equipment and tools used in production processes.
  • Inspected finished products for defects or discrepancies.
  • Ensured all safety procedures were followed and maintained a safe working environment for staff.
  • Resolved customer complaints promptly, escalating them as necessary when appropriate.
  • Coordinated with other departments to ensure efficient workflow.
  • Communicated effectively with colleagues at all levels within the organisation.
  • Assisted with recruitment activities such as interviewing potential candidates.
  • Resolved conflicts between staff members in a professional manner.

Department Manager

Rebel sport
Melbourne , Vic
07.2016 - 10.2019
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Resolved customer complaints and issues promptly and professionally.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Worked closely with sales associates to complete tasks.
  • Balanced workloads to meet targets without overtaxing employees.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Followed safety protocols and company processes and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

Education

Cert 3 - Warehousing

Training.gov
Tarneit, VIC
03-2019

High School Diploma -

Parkway College
Wainuiomata
10-1995

Skills

  • Customer service
  • Conflict resolution
  • Safety compliance
  • Time management
  • Communication skills
  • Problem solving
  • Equipment operation
  • Problem-solving
  • Heavy lifting
  • Load balancing
  • Record keeping
  • Skilled forklift operator
  • Multitasking and organization
  • Clear communication
  • Order picking and processing
  • Inventory management

Certification

  • Forklift license
  • Basic rigging
  • white card

Timeline

Delivery Driver

Uber Eats
08.2023 - Current

Leading Hand

National Tiles
11.2019 - 07.2023

Department Manager

Rebel sport
07.2016 - 10.2019

Cert 3 - Warehousing

Training.gov

High School Diploma -

Parkway College

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Robert Triggell