Robert Trulock

Reporting to the General Manager (GM), I am responsible for the efficient and cost effective operations of the business. I oversee the Customer Service and Warehouse departments at our main warehouse in Seven Hills. I ensure orders are processed correctly and efficiently from receipt to dispatch, organise customer delivery schedules and transfer order to our Self Service Distribution Units (SSDUs) for the delivery driver.

Management of Self Service Distribution Units (SSDU’s): General stock maintenance and ensuring date critical stock is rotated on a regular basis. This includes producing stock transfers for each of the 20 SSDU warehouses on a weekly or fortnightly basis and organising the staff to attend each site as the stock arrives for put away and general tidy up of each site, overseeing of regular stocktakes and training of contract staff to maintain the sites to a high standard.

I am also responsible for liaising with the interstate DCs to arrange for stock transfers both in and out of the DCs and customer order dispatches.

Reporting: Running weekly and monthly sales reports for the management and sales team and Ad hoc data reports when required.

I am the point of escalation for the CS and Warehouse departments and am responsible for solving any significant issues.

Some major accomplishments over the last 12 months include overseeing our main warehouse move to a larger premises in March 2023 (the same month that Firex recorded its largest monthly sales figures in 5 years). Through most of 2023 I was also heavily involved in testing ,training and rolling out of a new ERP system for the warehouse and sales team which went live in December 2023.

• The main focus of my role was to ensure that all loan equipment, implants and personnel were correctly scheduled for all orthopaedic case bookings nationwide. I was also responsible for maintaining all consignment warehouses i.e. invoicing, re-stocking, stocktaking, removal and replacement of expiring stock etc. Further to this I was responsible for training all CS and warehouse personnel, updating procedure documents, implementing and devising new procedures as they arise, running monthly sales reports. I have also been involved in various process improvement projects e.g. creation of a single save directory for all documents relating to each individual case so that the all information pertaining to the case was easily accessible to all departments.

• The main focus of this role was to ensure that the daily workload of the department is completed in a timely manner. Orders entered on time, queries followed up on, emails responded to etc. Further to this I was responsible for all of the departments training and cross training, updating procedure documents and implementing and devising new procedures as they arise. I have also been involved in various process improvement projects.

• Responsibilities including: Implementation and organisation of daily stock takes, Stock rotation checks, Product traceability checks, Executing product recalls, Producing stock reports for management, Identification and resolution of process issues in all areas of the warehouse, Preparation and maintenance of SOP documentation

• Responsibilities including: Order entry, Order invoicing, Processing credit claims, Fielding incoming calls, Dealing with all customer queries, Following up on customer complaints, Producing the monthly promotions newsletter, Entry of batch numbers into database

• Responsibilities including: Receipt of all supplement goods, Goods replenishment, Stock rotation, Recording of all batch numbers, Unloading trailers, Processing returns

Prior to 2004