Robert Webb

Established a digital banking unit to execute digital strategy, capability build and execution:

• designed and built the first phase of the VCB digital platform, incorporating E2E cloud (AWS) , pub-sub event mesh(Kafka) and green-field 'Devops' pipeline delivery
• delivered VCB's first true Agile/ cloud initiative: retail onboarding, leveraging Government ID bureau, facial recognition AI device integration; 3 agile workstreams working across 3 countries (Vietnam, India and Thailand).
• team growth to ~90 FTE
• Sandbox & fintech hub development

Led a team of ~600 technologists accountable for change and run for all core customer technologies, including CRM, product systems, payments and utility services:

• built the group's CRM execution team and delivered a multi-year CRM transformation; first cloud-based CRM implementation in middle -eastern banking. Delivered >100 automated processes in year 1.
• created straw-man technology strategies for FAB's domestic customer service platform, challenger digital banking play and payments platform
• federation and cloud migration of the FAB integration stack onto a hybrid cloud architecture, leveaging AWS Outposts.
• technology partner for Operations division

Accountable for all aspects of technology across NAB's 'UBank' digital bank, along with NAB Wealth, HR, Treasury and Risk divisions. Outcomes included:

• revised technology strategy for UBank.
• HR technology roadmap

Accountable for change and run of NAB's core customer technologies supporting the consumer and business banking segments. Peak team size (on and offshore) of ~ 1200 @ Sep '19, covering all facets of technology. Achievements:

• Co-led the mortgages programme, from strategy through to execution; NAB's most successful $50m+ programme in 2019
• Aggressive cloud migration of on-prem systems to AWS and Azure (1000 workloads across to cloud providers.) ~$AUD 5m saving in IT OPEX.
• Progressive implementation of a scaled agile execution model
• Establishment of offshore digital engineering capability in Vietnam (50% reduction in FTE change costs); Team is now at 700 FTE
• Run efficiency reductions of ~ 10% across $90m budget YoY
• Member of the NAB Ventures advisory board, onboarding domestic fintech offerings into the retail lending ecosystem
• CIO Tech Partner for back-office operations team
• implemented cloud-hosted no-SQL Customer Master data platform. A first in Australian Banking.

Hands on, regionally accountable technology leader supporting the build of CBA's Tyme fintech acquisition across South Africa, India, and Indonesia. Highlights included:

• co-delivery of "Tyme Bank" Digital Bank in Johannesburg, South Africa through to payments certification.
• Delivered the SME payments banking service into CBA's Mumbai's banking operation in Mumbai, India (placed on hold post sale of banking license)
• Developed the financial crime technology strategy and implementation for CBA's Indonesian retail bank, PTBC
• Established a digital engineering centre in Ho Chi Minh, Vietnam to support all countries

Accountable for technology design and build for CBA's retail digital channels:

• 2008/2009: Led E2E technology execution of CBA's "Finest Online" Programme, Australia's first multi-channel Sales and Service platform, leveraging nascent web and integration technologies.
• 2009-2015: Led and grew digital technology execution for CBA's digital platforms. Peak team size ~450, full Agile implementation of ~ 45 scrums in parallel execution; this included implementation of the world's first P2P and contactless mobile payments application. (Ref: https://www.afr.com/technology/new-cba-mobile-banking-app-changes-the-game-20140526-iux7e).

Amalgamated all retail bank digital technology teams into a single Online Solutions team. Managed out performance issues and streamlined the delivery operating model. Outcomes delivered:

• digital statements
• mobile two factor authentication
• Australia's first digital credit card origination

Led the technology design and delivery for Australia's first digital business banking platform 'CommBiz', migrating 28,000 business customers from legacy VPN and proprietary systems. First successful $200m online transaction executed 08/2006.

Various engineering and tech lead outcomes, including

• POC @ Microsoft's Redmond Campus, as part of engineering team creating the prototype for CBA's globally recognized CommSee CRM platform.
• Team Lead for engineering productivity frameworks to support a 300-strong CRM engineering group.

(Ref: https://www.gartner.com/en/documents/507972/case-study-commonwealth-bank-of-australia-s-commsee-is-a)

Various software engineering roles across e-Commerce, Telecommunications and Government sectors

Various roles in mining and mineral exploration across Australia & SE Asia.