Robert Whelan
Brisbane,QLD
Summary
Dynamic Retail Store Manager with extensive experience in customer service and team leadership. Expertise in streamlining operations and increasing sales through strategic planning and execution. Dedicated to enhancing customer satisfaction while driving business goals. Specialist in guiding teams of committed professionals to accomplish immediate objectives and strategic aspirations in business environments. Expert in comprehensive management of retail operations, encompassing opening and closing protocols, merchandising strategies, and talent acquisition. Proficient in enhancing store operations, driving top-line sales growth, and minimizing costs effectively. Recruits, trains, develops, and leads a team of store associates, supervisors, and assistant managers.
Overview
11
11
years of professional experience
Work History
Fruit Picker/Lead Farm Hand
Austchilli
Bundaberg, QLD
03.2025 - 09.2025
- Guided a small group in executing diverse tasks, including fruit picking and tree pruning.
- Operated various tractors and work vehicles on the farm.
- Harvested avocado fruit from trees at ideal ripeness.
- Replaced unhealthy trees with newly planted trees.
Retail Store Manager
Scooter Hut
Brisbane, QLD
07.2024 - 01.2025
- Evaluated store reports to analyze performance, boost sales, and lower controllable expenses.
- Cultivated customer relationships to drive business growth, sustain store profitability, and enhance brand loyalty.
- Engaged in in-person meetings and weekly conference calls with the CEO, Area Manager, and Store Managers to evaluate store performance related to P&L figures, weekly sales targets, staff and customer satisfaction, and to express ideas for company-wide improvement.
- Redesigned systems, processes, and training programs to transform underperforming store metrics.
- Reorganized departments and implemented customer service strategies to enhance sales performance in competitive market.
- Coordinated with department heads to develop and implement operational policies.
Fruit Picker
Kirkwood Ginger
Bundaberg, QLD
01.2024 - 06.2024
- Harvested custard apples from trees at optimal ripeness.
- Extracted ginger from plant and trimmed excess to uncover the ginger root.
- Executed efficient fruit collection and harvesting techniques, consistently surpassing productivity standards.
Assistant Retail Store Manager
Spar Glasthule
Glasthule, Dublin, Ireland
05.2022 - 01.2024
- Serve as primary key holder responsible for opening and closing business operations.
- Oversaw daily operations and management of all staff on the shop floor.
- Assigned daily responsibility for counting and documenting all cash on the premises.
- Oversee ordering of all merchandise, and monitor stock levels in-store.
- Supported employees in efficiently completing quick turnarounds on receiving, stocking, and rotating merchandise.
- Partnered with the Store Manager to fulfill daily responsibilities while striving for long-term goals.
- Collaborated in meetings and conference calls to explore new ideas, encourage innovative approaches, and uncover opportunities to boost revenue.
- Overhauled systems, processes, and training programs to improve underperforming store metrics.
- Consistently eager to accept further responsibilities in business and always striving to develop skill set.
Ski Lift Supervisor
Sasquatch Mountain Resort
Agassiz, British Columbia, Canada
12.2020 - 05.2022
- Collaborated with the Lift Ops crew to oversee daily lift operations and ensure the achievement of departmental goals and objectives.
- Conducted induction training for all operators on specific lift operations to ensure successful daily performance.
- Organize weekly roster for large team exceeding 40 employees.
- Evaluated, serviced, and optimized equipment on a regular basis, while collaborating with management to address complex repairs.
- Coordinated with team members to facilitate the safe management of equipment, materials, and personnel.
- Facilitated operations through regular maintenance and updates of corporate files and records.
- Collaborated with managers through daily meetings to strategize key tasks for each day.
- Achieved qualifications in snowmobile training, confined space certification, and passenger ropeway safety course.
Machine Operator
Packaging Components Ltd
Bray, Wicklow, Ireland
06.2019 - 10.2020
- Adhered to job specifications for precise setup of accessories and tools for each piece of equipment.
- Oversaw machinery production during operation to detect and swiftly address issues.
- Oversaw daily tasks diligently, pursuing avenues to surpass expectations and bolster business objectives.
- Facilitated communications among team members, customers, and vendors to ensure operational efficiency and success.
- Achieved targets consistently through diligent effort and meticulous attention to detail.
- Evaluated and serviced machinery regularly, including executing basic repairs and lubricating high-friction components to enhance part longevity.
- Relocated merchandise to designated locations within warehouse.
Head Butcher
Tesco Ireland
Stillorgan, Dublin, Ireland
08.2017 - 06.2019
- Managed a small team to fulfill daily responsibilities while engaging with customers to identify their needs and inquiries.
- Facilitating team training to ensure proficiency in deboning, skinning, or modifying meat according to customer preferences.
- Managed meat deliveries and rotated stock to ensure optimal freshness.
- Evaluated meat product quality to uphold superior standards for safety, ensuring consumer protection by removing hazardous meats.
- Executed safe operation of meat-cutting tools, such as grinders, saws, knives, sharpeners, tenderizers, and slicers.
- Portioned meat according to customer orders and requests, or for optimal display in meat and poultry showcase cases.
- Engaged with customers to identify preferences and recommend optimal products to fulfill requirements.
- Shielded business from avoidable liability through diligent adherence to safety standards.
Customer Assistant
Tesco Ireland
Dun Laoghaire, Dublin, Ireland
01.2015 - 04.2017
- Processed incoming delivery trucks containing new and fresh stock.
- Logged delivery dockets to maintain oversight of all incoming deliveries.
- Refilled shelves with new products while ensuring freshness through stock rotation.
- Exhibited friendliness and support to all customers with inquiries.
- Removed and discarded bales of cardboard and plastic from respective bailers.
- Operated pallet truck for secure and precise movement of stock pallets.
Education
High School Diploma -
Holy Child Community School
Dublin, Ireland06-2015
Skills
- Management experience
- Customer service excellence
- Team leadership
- Customer relationship management
- Effective communication
- Sales analysis
- Problem solving
- Inventory management
- Visual merchandising
- Merchandising
- Adaptability to change
- Safety mindset
- Friendly and outgoing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fruit Picker/Lead Farm Hand
Austchilli
03.2025 - 09.2025
Retail Store Manager
Scooter Hut
07.2024 - 01.2025
Fruit Picker
Kirkwood Ginger
01.2024 - 06.2024
Assistant Retail Store Manager
Spar Glasthule
05.2022 - 01.2024
Ski Lift Supervisor
Sasquatch Mountain Resort
12.2020 - 05.2022
Machine Operator
Packaging Components Ltd
06.2019 - 10.2020
Head Butcher
Tesco Ireland
08.2017 - 06.2019
Customer Assistant
Tesco Ireland
01.2015 - 04.2017
High School Diploma -
Holy Child Community School