Robert White
Woodbine,NSW
Summary
Detailed Process Manager with over 15 years of experience in change management, process improvement and efficiency within Banking and Financial sector. Innovated new processes and positive impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Improvement Manager
RAMS Financial Group
01.2023 - Current
- Business model enhancement to mitigate high rated risks to meet the Australian Prudential Regulatory Authority requirements
- Collaborate with external business partners to uplift a culture for change of thinking to drive new business and outcomes that benefits RAM’S customers
- Design and deliver the Deceased Estate Standard management framework changes for the RAMS business to align to Westpac Group
- Collaborated with cross-functional teams to drive continuous improvement initiatives, leading to increased productivity and reduced waste.
- Conducted root cause analysis to identify issues in current processes, developing solutions that led to long-term improvements.
- Played a pivotal role in driving digital transformation throughout the organisation by championing the adoption of new technologies and software platforms.
Parking Enforcement Officer
Cumberland City Council
01.2022 - 01.2023
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
- Investigated complaints regarding parking violations, addressing concerns efficiently and professionally.
- Resolved conflicts between parties over disputes related to shared driveways or other private property encroachments amicably.
- Participated in ongoing training to stay current on changes in laws, policies, and best practices related to parking enforcement.
Product and Risk professional
Commonwealth Bank
01.2015 - 01.2022
- Modified designs to comply with customer requests, production limitations, and changes in industry trends
- Built a new Risk Profiles for Third Party Business within the new RiskinSite platform
- Applied analytical tools and methods to inform business decision-making processes
- Collaborated with business users and subject-matter experts to establish technical vision and analysis for business usability and performance requirements
- Developed contingency plans to deal with emergencies
- Presented recommendations on successful strategies to reduce and control risks based on knowledgeable assessments of current operations
- Investigated and recommended risk mitigation strategies to reduce potential losses
- Facilitated internal team communications and meetings to keep project personnel operating as cohesive team
- Discussed financial and regulatory matters with company officials to outline standards and recommend the best strategies to correct problems
- Uplift Risk Profiles to meet Banking Regulatory requirements and Banking code of conduct.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Relationship Manager
Commonwealth Bank
01.2010 - 01.2015
- Managed the Lenders Mortgage Insurance portfolio for the retails home loan book
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Compiled and evaluated applicant credit histories to determine eligibility for different bank products
- Monitored customer financial performance and industry trends to determine credit exposure risks and pricing requirements
- Assessed risk of different business decisions to help achieve results and uphold firms' reputation without significant negative impacts
- Maintained positive relationships with stockholders, investors, and industry partners funding key projects and programs
- Coordinated efficient accounts payable and receivable operations, keeping accounts current and liabilities paid on time.
Home Loan Specialist
Commonwealth Bank
01.2000 - 01.2010
- Checked data input and verified totals on forms to detect errors in arithmetic, data entry, or procedures
- Gained knowledge of products and programs offered to educate clients about various product solutions
- Met with applicants to obtain information for loan applications and answer questions about process
- Determined approval status of loan applications based on applicants' qualifications.
- Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
- Negotiated favorable terms for borrowers, advocating for their best interests at every stage of the transaction process.
- Fostered a positive work environment by collaborating with team members and contributing to a productive atmosphere.
- Educated first-time homebuyers on available resources such as down payment assistance programs or low-interest loans tailored to their unique circumstances.
- Conducted thorough reviews of loan files, identifying potential issues early in the process to avoid delays.
Education
High School Diploma -
Moorebank High School
Moorebank, NSW12.1995
Skills
- Training and development
- Develop employee knowledge
- Analytical thinking
- Customer relationships management
- Staff development
- Problem-solving
- Risk mitigation
- Verbal and written communication
- Customer Focus
- Lean Six Sigma
- Process Analysis
- Project restructuring
Educationskills
Privacy Program lead for RBS head office
- Anti-Money Laundering and Counter Terrorism Financing consultant
- Financial crime compliance consultant
- Process improvements delivery consultant - over million dollars
- Risk reduction consultant
- Certified in First Aid, November 2014
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality. Managing teams from 2 to 16 staff at any given time
Community Service
- Midnight basketball youth program
- Macarthur disability service - wheel chair basketball
- School volunteer- carnival/read for children program
- Mainsbridge special school integration teaching
- Sports coach 2008-2018
- First aid officer
Certification
- Certified Green Belt, Commonwealth Bank - June 2016
- Certified Scrum Product Owner, Commonwealth Bank - Axis Agile - Oct 2018
- Productivity Fundamentals Training - June 2015-2016
- Operational Risk Management Fundamentals, Commonwealth Bank - Dec 2017
- Health Safety and Wellbeing, Westpac - April 2023
- QRG - Writing effective Controls 5Q, Westpac - August 2023
- Code of Banking Practice - Consumer Lending, Westpac - Dec 2023
- Risk Horizons: Cultivating a Proactive Risk Culture, Westpac - May 2024
- Sales Essentials Certificate
Timeline
Business Improvement Manager
RAMS Financial Group
01.2023 - Current
Parking Enforcement Officer
Cumberland City Council
01.2022 - 01.2023
Product and Risk professional
Commonwealth Bank
01.2015 - 01.2022
Relationship Manager
Commonwealth Bank
01.2010 - 01.2015
Home Loan Specialist
Commonwealth Bank
01.2000 - 01.2010
High School Diploma -
Moorebank High School