Robert Wilary
Fawkner,VIC
Summary
Relationships-focused IT consultant with over 12 years of expertise in the HR space, managing projects and developing stakeholder rapport. Attuned collaborator and team player with highly developed interpersonal skills facilitating timely, on-budget projects that exceed client expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Consultant
Royal Automobile Club of Victoria - CBD
03.2014 - Current
- Successfully planned and lead the implementation team for Retail EBA BOOT project beginning at proposal through to development, testing, resulting in on time, on budget, go live within KRONOS
- Utilised strong understanding of AWARDS, EBA's and HR policies whilst planning implementation of contact centre EBA to KRONOS project, creating positive outcomes in efficiency and accuracy for employees as well as work force analysts.
- Assisted in planning and management during transition of legacy payroll system to SAP facilitating discovery, analysis, documentation, development, testing, implementation, and user support across various level.
- Continually developed relationships across various stakeholders to ensure optimal service delivery by providing insight into current state versus roadmap, scheduling regular meetings and workshops
- Proactively involved in and encouraged transparency across departments, driving business initiatives such as enhancements in Leisure on costing project and demand driven scheduling.
- Planned, proposed and lead disaster recovery project as part of business continuity. Analysed outcomes, reporting gaps and offered process improvements.
- Designed and maintained Chris21, KIOSK, ECP, EC, KRONOS process and procedure documentation according to best practise
- Consulted in the design of service now forms and change management processes facilitating a consistent approach to payroll / ICT / manager engagement. Developing business requirements templates, matrix of system access across payroll and P&C, leading to positive audit outcomes and consistent approaches to requests.
- Planned and headed the continuous improvement initiative of all facets of the T&A system including management of development vendors e.g automation of tasks via interfaces
- Devised strategies for up keeping fleet of Leisure clocks including planning firmware and software upgrade processes.
- Facilitated design of user access process compliance using service now as approval workflow driver according to SLA specifications and business requirements
- Researched and proposed adoption of new technologies, adding value to existing offerings.
IT Consultant
Regis Aged Care Pty Ltd - Armadale
08.2010 - 02.2014
- Planned and supported KRONOS move to cloud project supporting the build, configuration, test and security of the system by managing the vendor and internal stakeholders the success of which was measured by internal audits, on budget on time and no severity 1 or 2 issues.
- Planned and lead the Reporting and Analytics project which included development of company reports through integration of service now reporting data warehouse and agreed SLAs to drive continuous improvement in service delivery.
- Facilitated roadmap workshops driving collaboration and engagement across all stake holders pre and post upgrades
- Continuously promoted and active in, workplace safety such as regular safety walkabouts identifying various issues e.g issue with placement of collision detection devices.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination during switch from KRONOS to Time Target.
- Defined objectives, timelines and milestones during compliance initiative as result of current state analysis findings.
- Organized internal audits and planned the course to rectification of gaps in current process.
Education
Prince 2 Agile Practitioner
Lumify
Melbourne, VIC12.2023
Bachelor of Computing -
Monash University
Peninsula01.1998
Bachelor of Nursing -
Monash University
Peninsula01.1995
Skills
- Project planning
- Collaboration across teams
- Management of subcontractors
- Managing project documentation
- Maintaining stakeholder relationships
- Time management
- Organisational skills
- Critical thinking and problem-solving
- Change management
Career Objective
My professional ambition is to build on and formalise my experience in the compliance space. My goal is to continue to develop myself, learn a lot and grow quickly in a governance and compliance position.
Certification
Prince 2 Agile Foundation Certificate 2023
References
Professional reference :
- Cherie Cameron, Head of Workforce Optimisation, Member Contact Centre, RACV, +61 0404 310 498
- Mary Avedian, Senior Lead Payroll Services, RACV +61 0435 148 867
- Craig Bailey, Cyber Operations Lead, RACV +61 0400 023 408
Character reference :
- Jeremy Beeston +61 0491 614 622
Timeline
IT Consultant
Royal Automobile Club of Victoria - CBD
03.2014 - Current
IT Consultant
Regis Aged Care Pty Ltd - Armadale
08.2010 - 02.2014
Prince 2 Agile Practitioner
Lumify
Bachelor of Computing -
Monash University
Bachelor of Nursing -
Monash University
Prince 2 Agile Foundation Certificate 2023
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