Robert Wilson

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. Cleaning.

• Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

• Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
• Enhanced cash handling accuracy by implementing stringent auditing procedures