Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberta Caruana

Point Cook,VIC

Summary

Driven Retail Sales Associate with a proven track record at Strandbags, excelling in customer service and teamwork. Demonstrated ability to enhance shopping experiences and resolve issues efficiently, contributing to a significant improvement in customer satisfaction. Skilled in both product arrangement for visual appeal and proficient cash handling, ensuring accurate transactions and store profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Retail Sales Associate

Strandbags
11.2016 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.

Internal Sales Manager

Toll Transport
07.2012 - 11.2016
  • Negotiated contract terms with clients, securing favorable conditions that maximized profitability for the company.
  • Coordinated cross-functional teams to achieve successful project execution within tight deadlines.
  • Increased revenue through strategic sales planning and diligent account management.
  • Streamlined internal processes to optimize efficiency, leading to a reduction in operational costs.
  • Implemented innovative sales strategies for improved market penetration and increased customer base.
  • Established strong partnerships with vendors, ensuring optimal pricing and timely product delivery.

Team Leader Manager

TNT Express Global Logistics
06.2002 - 06.2012
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Education

Year 12 -

Mercy Diocesan College
Coburg, VIC

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Engagement

Timeline

Retail Sales Associate

Strandbags
11.2016 - Current

Internal Sales Manager

Toll Transport
07.2012 - 11.2016

Team Leader Manager

TNT Express Global Logistics
06.2002 - 06.2012

Year 12 -

Mercy Diocesan College

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Roberta Caruana