Roberta Jordan
Curtin,ACT
Summary
I am a highly motivated mature woman with extensive experience in reception and customer service. I believe that my main strengths include the ability to provide exceptional organisational, co-ordination and liaison skills. I thrive on a challenge and enjoy working autonomously on projects where I can use my initiative and sound judgement to achieve outstanding results. I am confident, honest, reliable, respectful, patient, discrete and responsible. I take pride in my duties and apply myself to learning with enthusiasm.
Overview
32
32
years of professional experience
Work History
Reception Manager
Manuka Veterinary Hospital
09.2021 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
Senior Receptionist
West Queanbeyan Veterinary Hospital
10.2009 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Receptionist and Legal Secretary
Pickering Priestley Solicitors Yamba
10.2002 - 02.2009
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Small Business Owner/Partner
R&R Shores Catering
09.1998 - 11.2005
Banquet & Functions Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Restaurant Manager
ACCOR Hotel Group
01.1994 - 01.1992
Assistant Restaurant Manager
ACCOR Hotel Group
01.1992 - 01.1990
Education
Diploma of Hospitality -
Canberra Institute of Technology
01.1990
Bachelor of Science -
Melbourne University
01.1988
Skills
- Verbal and written communication
- Attention to Detail
- Multitasking and Organization
- MS Office Applications
- Staff Supervision
- Workflow Management
- Teamwork and Collaboration
- Friendly and Professional
- Customer Service
- Organized and Efficient
References
- Dr Michael Archinal, Veterinarian and Director - Capital Paws Group ACT, 0413 749 792
- Henrietta Frewin, Practice Manager Manuka Veterinary Hospital, 0415 103 618
- Dr Hamish Cameron, Veterinarian and Practice Owner, West Queanbeyan Veterinary Hospital, 0408 736 492
- Lauren Flakelar, Head Nurse, West Queanbeyan Veterinary Hospital, 0422 066 31
- Michael Armstrong, Solicitor, Abbott Pardy Jenkins, 97-101 Faulker Street, ARMIDALE, NSW, 2350, www.apjlaw.com.au, 02 6771 3255
- Julie Dougherty, Solicitor, P&J Financial Solutions, 1/34 Coldstream Street, YAMBA, NSW, 2464, 02 6646 9909
- Fay Magner, Licensee, Yamba Shores Tavern, YAMBA, YAMBA, NSW, 2464, 02 6646 1888
- Hotel Boulevard Sydney, 90 William Street, SYDNEY, NSW, 2011, www.boulevard.com.au, 02 9383 7222
- IBIS Hotel Darling Harbour, 70 Murray Street, DARLING HARBOUR, NSW, 2000, www.hotelibisdarlingharbour.com.au
Hobbies and Interests
Lifeline telephone operator, skiing and walking my dog.
Timeline
Reception Manager
Manuka Veterinary Hospital
09.2021 - Current
Senior Receptionist
West Queanbeyan Veterinary Hospital
10.2009 - 09.2021
Receptionist and Legal Secretary
Pickering Priestley Solicitors Yamba
10.2002 - 02.2009
Small Business Owner/Partner
R&R Shores Catering
09.1998 - 11.2005
Banquet & Functions Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Restaurant Manager
ACCOR Hotel Group
01.1994 - 01.1992
Assistant Restaurant Manager
ACCOR Hotel Group
01.1992 - 01.1990
Diploma of Hospitality -
Canberra Institute of Technology
Bachelor of Science -
Melbourne University
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