Roberta Jordan
Curtin,ACT
Summary
I am a highly motivated mature woman with extensive experience in reception and customer service. I believe that my main strengths include the ability to provide exceptional organisational, co-ordination and liaison skills. I thrive on a challenge and enjoy working autonomously on projects where I can use my initiative and sound judgement to achieve outstanding results. I am confident, honest, reliable, respectful, patient, discrete and responsible. I take pride in my duties and apply myself to learning with enthusiasm.
Overview
32
32
years of professional experience
Work History
Reception Manager
Manuka Veterinary Hospital
09.2021 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
Senior Receptionist
West Queanbeyan Veterinary Hospital
10.2009 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Receptionist and Legal Secretary
Pickering Priestley Solicitors Yamba
10.2002 - 02.2009
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Small Business Owner/Partner
R&R Shores Catering
09.1998 - 11.2005
Banquet & Functions Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Restaurant Manager
ACCOR Hotel Group
01.1994 - 01.1992
Assistant Restaurant Manager
ACCOR Hotel Group
01.1992 - 01.1990
Education
Diploma of Hospitality -
Canberra Institute of Technology
01.1990
Bachelor of Science -
Melbourne University
01.1988
Skills
- Verbal and written communication
- Attention to Detail
- Multitasking and Organization
- MS Office Applications
- Staff Supervision
- Workflow Management
- Teamwork and Collaboration
- Friendly and Professional
- Customer Service
- Organized and Efficient
References
- Dr Michael Archinal, Veterinarian and Director - Capital Paws Group ACT, 0413 749 792
- Henrietta Frewin, Practice Manager Manuka Veterinary Hospital, 0415 103 618
- Dr Hamish Cameron, Veterinarian and Practice Owner, West Queanbeyan Veterinary Hospital, 0408 736 492
- Lauren Flakelar, Head Nurse, West Queanbeyan Veterinary Hospital, 0422 066 31
- Michael Armstrong, Solicitor, Abbott Pardy Jenkins, 97-101 Faulker Street, ARMIDALE, NSW, 2350, www.apjlaw.com.au, 02 6771 3255
- Julie Dougherty, Solicitor, P&J Financial Solutions, 1/34 Coldstream Street, YAMBA, NSW, 2464, 02 6646 9909
- Fay Magner, Licensee, Yamba Shores Tavern, YAMBA, YAMBA, NSW, 2464, 02 6646 1888
- Hotel Boulevard Sydney, 90 William Street, SYDNEY, NSW, 2011, www.boulevard.com.au, 02 9383 7222
- IBIS Hotel Darling Harbour, 70 Murray Street, DARLING HARBOUR, NSW, 2000, www.hotelibisdarlingharbour.com.au
Hobbies and Interests
Lifeline telephone operator, skiing and walking my dog.
Timeline
Reception Manager
Manuka Veterinary Hospital
09.2021 - Current
Senior Receptionist
West Queanbeyan Veterinary Hospital
10.2009 - 09.2021
Receptionist and Legal Secretary
Pickering Priestley Solicitors Yamba
10.2002 - 02.2009
Small Business Owner/Partner
R&R Shores Catering
09.1998 - 11.2005
Banquet & Functions Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Manager
Boulevard Hotel
12.1994 - 03.1998
Assistant Restaurant Manager
ACCOR Hotel Group
01.1994 - 01.1992
Assistant Restaurant Manager
ACCOR Hotel Group
01.1992 - 01.1990
Diploma of Hospitality -
Canberra Institute of Technology
Bachelor of Science -
Melbourne University
Similar Profiles
Cathleen ParkCathleen Park
Veterinary Nurse at Manuka Veterinary HospitalVeterinary Nurse at Manuka Veterinary Hospital
Karen MunozKaren Munoz
Veterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary HospitalVeterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary Hospital
ANNA LUTZANNA LUTZ
Veterinary Receptionist at Medicine Man Veterinary Hospital, Pllc & Mobile Veterinary ServiceVeterinary Receptionist at Medicine Man Veterinary Hospital, Pllc & Mobile Veterinary Service
Pema ThinleyPema Thinley
Chef at Kingston HotelChef at Kingston Hotel
Michael GiugniMichael Giugni
Facilities Manager- Operations at Ray White CommercialFacilities Manager- Operations at Ray White Commercial