Roberta Keepence

I facilitate Blue Light Victoria programs for school students, ensuring engagement and safety and enjoyment during sessions.

Program Delivery:Facilitate various Blue Light Victoria programs, such as BlueEDGE and CoRE to school students, ensuring engagement, safety, and effective program outcomes.

Facilitated groups, engaging diverse young populations to foster inclusion and participation.

Participant Engagement:Create a safe, comfortable, and inclusive environment for young people, building rapport with participants and community experts.

Prepared session materials and managed resources to conduct activities effectively.

Material Management:Prepare session materials, manage program resources, and ensure activities are conducted safely and enjoyably

Establish positive relationships with school staff, first responders and other community partners to enhance program delivery.

School & Stakeholder Collaboration:Build and maintain positive relationships with school staff, first responders, other community service members and Blue Light Victoria team members.

• Utilised strong communication and problem-solving skills to effectively address participant needs with care.
• Interpersonal Skills:Highly developed communication, interpersonal, conflict resolution, and problem-solving skills
• Adhered to child safety standards and policies, promoting youth development initiatives to enhance participant well-being.
• Child Safety:I understand and adhere to child safe standards and policies.
• Conduct basic administration, including program evaluation and risk assessments.

• Administration & Reporting:Conduct basic program administration, complete program evaluation and reporting, and perform required risk assessments and incident reporting.
• Demonstrated experience working with young people and facilitating groups:Demonstrated experience working with young people and facilitating groups
• Inclusivity:Embrace the opportunity to work inclusively with young people from diverse backgrounds, including those who are culturally and linguistically diverse or have low socio-economic backgrounds.
• Demonstrated strong motivation to manage and deliver youth programs effectively:A highly motivated individual with the ability to meet deadlines and prioritise workload. This is evidenced in terms of four regular programs and filling in programs when available
• Committed to youth development and community engagement aligned with core values:A very strong passion for youth development and community engagement, aligned with Blue Light Victoria's core values, connection, growth, innovation & respect.
• I Work within a supportive, values-driven team to deliver positive outcomes for young people.

I Work within a supportive, values-driven team to deliver positive outcomes for young people.

• Counselling is a method of intervening in a person's thought process so as to increase their ability to deal with issues in their lives that they are grappling with.
• Spiritual counselling adds a dimension to this of giving them a context in which to understand the origin of their actions and reactions as well as offering another belief system as to how they ought behave.
• Teens, mums, dads, men, women, trauma & PTSD, anxiety, stress, depression, childhood violence and violation, lack of direction, purpose, clarity. Trust, or lack of, healing from past hurts, broken relationship, autism and spectrum disorders, identity.
• Cultivated core values such as honesty, accountability, and equality in counseling practice.

After 8 years as a solo founder with a successful cleaning business, 45 staff, and hundreds of clients, I have possessed a comprehensive skill set including Leadership & Management, Business Operations, Sales & Marketing, Client Relations, Financial Management, and Strategic Planning, reflecting a deep understanding of both the service and business aspects of a growing enterprise.

Fostered collaborative work environment that enhanced team engagement and productivity.

• Team Building & Motivation: I successfully recruited, trained, and managed a team of up to 45 individuals at any time, developing skills in fostering a positive, safe, and productive work environment.
• Communication & Conflict Resolution: Effective communication was essential for guiding my team, resolving issues, and ensuring high standards across your workforce.
• Delegation & Accountability: I learned to delegate tasks effectively, trust my staff, and ensure accountability for their work, service quality and client satisfaction.

Business Operations & Strategy

• Service Delivery & Quality Control: I have a proven ability to consistently deliver high-quality cleaning services to a large client base, which is crucial for client retention.
• Process Optimisation: I developed and refined operational processes for client management, scheduling, and service execution to ensure efficiency and client satisfaction.
• Strategic Planning: My business growth from a solo venture to a team of up to 45 at any time shows significant strategic thinking and my ability to plan for and execute growth, facing and overcoming challenges, in search for the best outcome for all persons.

Sales, Marketing & Client Relations

• Client Acquisition: I built a customer base from the ground up, by developing and implementing successful marketing and sales strategies to attract and retain clients. Warmth, honesty, listening to and understanding the individual needs of each client.
• Customer Service Excellence: Ihave experience in providing exceptional customer service, handling queries, resolving issues, and nurturing long-term client relationships, some 8 years old.
• Reputation Management: I built a positive business reputation, through client testimonials and positive word-of-mouth, which is vital for attracting new business.

Financial & Administrative Skills

• Financial Management: I have managed the financial aspects of a business, including pricing, quoting, invoicing, rostering, payroll, debt collection, HR, much more.
• Implemented systematic processes to manage complex information, ensuring organization of client details, job specifics, and staff schedules.

Shine House Cleaning has been a very big reason for the lifestyle I have provided my children and I. Shine has been downsizing over the past 12 months, and as of 31 October 2025, Shine House Cleaning will finish trading.

The clientele has/is being divided up amongst the standing cleaning staff with mentoring to set up their own small businesses.

This gives me more time and energy to invest in our youth and my Counselling clients (including youth) which is my utmost passion and calling.

• Educated and connected teen mums with support services for housing, counselling, financial management, and meal prepping.
• Guided teen mums in developing skills for independent living, parenting, and co-parenting relationships.
• Fostered a supportive learning environment by demonstrating patience, respect, and understanding toward youth.
• Developed strong communication and interpersonal skills while mentoring youth from diverse backgrounds.

• Supported Office Manager in a dynamic reception role, fostering a positive environment for clients and staff.
• In addition to general reception and office duties, I assisted four Psychologists and one Counsellor, liaising with clients and other medical practitioners, working out of both the Mornington and Clayton offices.
• Provided exceptional reception services, ensuring seamless communication between clients and practitioners.

• Conducted cold call debt collection, arranged and managed payment plans, operated and balanced credit card machine, produced daily reports, activated new accounts, and assisted customers with account inquiries to enhance cash flow and customer satisfaction.
• Maintained ledger integrity through regular review and correction of entries, ensuring accurate financial records.
• Identified and posted accounts receivable payments to appropriate accounts.
• Researched discrepancies in accounts receivable records.
• Processed accounts receivable and payable and handled bank reconciliations.

• Provided customer service via phone and in-person interactions, assisting with instructions, resolving complaints, scheduling technicians for onsite visits, and processing sales orders through phone and fax.
• Consulted customers on Zodiac Group Australia products and service options.
• Assessed client needs through showroom and site discussions.
• Prepared quotations for custom sales proposals and orders.

• Contract employment through United Recruitment was an incredibly diverse and exciting experience.
• Gained essential skills through hands-on experience in diverse office environments.
• Managed reception duties, including welcoming visitors and providing information.
• Supported office operations by executing a variety of administrative tasks.
• Contracts included.
• SITA Environmental Solutions, Nazareth House, Dept of Innovation, industry and regional Development, Yooralla People, Country Fire Authority, Zodiac and more.