Roberta Merlo (Robbie)
Labrador,QLD
Summary
Dynamic Administration Officer with extensive experience at Ramsay Healthcare Pindara Private, excelling in patient billing and insurance verification. Proven ability to enhance team collaboration and resolve conflicts effectively, ensuring high standards of customer service and operational efficiency. Recognized for maintaining composure under pressure while delivering exceptional results. Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
23
23
years of professional experience
Work History
Administration Officer - Grade 4
Ramsay Healthcare Pindara Private
Benowa, QLD
04.2021 - Current
- Coordinate admissions and quotations for scheduled patient surgeries
- Showcased extensive expertise in medical administrative functions
- Medicare/DVA, Workcover, and private health insurance verification for patients.
- Astute professional ensuring high level of detail through proactive measures.
- Maintains composure under extreme pressure during completion of admissions and quotes for uninsured patients in Emergency Department.
- Illustrated strong communication skills in conjunction with remarkable interpersonal abilities.
- Participate enthusiastically and cooperatively in team efforts.
- compassionate and aware of workplace dynamics.
- Streamlined communication with Doctors, Specialists, and patients, ensuring swift resolution of requests.
- Uphold high standards of professionalism in personal presence and verbal exchanges over the phone.
Receptionist
Mudgeeraba General Practice
Mudgeeraba, QLD
04.2016 - 04.2021
- Efficiently organize schedules for eight GPs.
- Ensured precise billing of appointments, excisions, and biopsies for patients.
- Facilitated execution of actions regarding reports and claims for insurance companies.
- Coordination with specialists, hospitals, pathology departments, and radiology units.
- Triaging of emergency patients via phone calls or in person.
- Processing and batching accounts for Medicare and DVA.
Office Manager
Big 4 Caravan Park
06.2013 - 01.2016
- Competent management of office, staff rosters and reservations.
- Ensuring highest customer service satisfaction.
- Financial management, receipting, banking and petty cash reconciliation.
- Stock control of shop.
- Updating of customer reviews and queries via social media sites.
Practice Manager
Chiropractic Insight
11.2010 - 06.2013
- Administration and reception duties incorporating excellent multi-tasking working with four chiropractors.
- Managing and maintaining a pleasant and welcoming feel to the clinic.
- Financial management, receipting, banking and petty cash reconciliation.
- Professional customer service, queries and appointment scheduling ensuring efficient operation of the clinic.
HR Manager
Relationships Australia
03.2009 - 11.2010
- Outstanding interviewing skills in all areas of Executive, Government and Administration.
- Successful handling of job placements from conception to conclusion.
- Ability to diffuse any workplace issues.
- Business development through regular monitoring of policies and legislation.
- Updating job descriptions and expiration dates of contracts.
Office Manager
Coolamon Villa Aged Care
12.2002 - 02.2009
- Providing exceptional customer service, empathy for both families and residents.
- Compilation of residents' contracts in accordance with government legislation.
- Day to day management of financial and administration duties.
- Keeping procedure manuals up to date as per changing statutory regulations.
Education
HSC -
Medical Terminology Reception Course -
Wesley Hospital
Skills
- Customer service excellence
- Employee relations
- External agency liaison
- Conflict resolution
- Problem solving
- Effective communication
- Financial acumen
- Business performance analysis
- Autonomous work capability
- Team collaboration
- Integrity and ethics
- Professional ethics adherence
- Positive attitude
- Patient billing processing
- Accurate coding
- Medicare billing and reconciliation
- DVA billing and reconciliation
- Report compilation
- Insurance billing expertise
- Meditech software
- OEC fund checking
- Organisation of Health Fund excess payments
- Microsoft Office proficiency
References
- Dr Kristy Pinter, 0402 283 721
- Dr Peter Meulman, 0414 860 189
- Dr Lisa Freeman, 0418 800 041
Affiliations
- I enjoy kayaking, swimming, and fishing
- I love reading, watching movies,
- I love traveling and learning about the culture and history of where I visit
Timeline
Administration Officer - Grade 4
Ramsay Healthcare Pindara Private
04.2021 - Current
Receptionist
Mudgeeraba General Practice
04.2016 - 04.2021
Office Manager
Big 4 Caravan Park
06.2013 - 01.2016
Practice Manager
Chiropractic Insight
11.2010 - 06.2013
HR Manager
Relationships Australia
03.2009 - 11.2010
Office Manager
Coolamon Villa Aged Care
12.2002 - 02.2009
HSC -
Medical Terminology Reception Course -
Wesley Hospital