Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
References
Timeline
Generic

Roberta Murphy

Wentworth Falls,NSW

Summary

My passion is nature and sharing this with others. I pride myself on my ability to assist others with their needs. My previous experiences have taught me the importance of quality customer service. I have always had high expectations of myself to start and finish any task, no matter how big or small. After many years of casual employment, I am looking for long-term stable employment.

Overview

31
31
years of professional experience

Work History

Nursery Assistant

Longview Garden Centre
12.2022 - Current
  • Assist in customer needs and enquiries
  • General nursery and plant care
  • Propagation and potting up of stock


Dog walker

Mountain Dog
01.2021 - 08.2022
  • Liaise with customers during pickup/drop-offs
  • Care & socialization of beloved pets during walks
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.

Operations Manager/Team Member

Teambuilding Australia Pty Ltd
01.2007 - 01.2022
  • Corporate team building events and training
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
  • Developed and implemented strategies to maximize productivity and streamline operations
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues


Retail & Nursery Team Member

Bunnings
01.2019 - 01.2020
  • Assist customers with general needs and plant care
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Maintained tidy and organized store environment to comply with cleanliness standards
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour

Trainer/Assessor/Administration Assistant

5 Star Training & Consulting
01.2016 - 01.2020
  • Training & Assessing clients in life saving first aid skills and outdoor education roping skills
  • Producing up-to-date training manuals to coheir with current legislation and standards
  • Created and maintained databases to track and record customer data

Instructor/Outdoor Guide

Blue Mountains Grammar School
01.2015 - 01.2018
  • Group Leader and Activities Instructor on outdoor education programs
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety
  • Transported and escorted program participants to and from activities and on field trips
  • Supervised camper activities to address behavioural issues and promote fun, safety and inclusivity
  • Assisted in preparing recreational materials and supplies for each activity
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
  • Transported and escorted program participants to and from activities and on field trips
  • Provided feedback and guidance to program participants regarding progress and development

Rope Access Technician & Trainer/Administration

Safety Access & Rescue
01.2013 - 01.2016
  • Training & Assessing clients in height safety and rope access skills
  • Product sales and office administration

Discovery Ranger

National Parks & Wildlife Services
01.2008 - 01.2016
  • Guided educational interpretive tours with school groups and visitors
  • Maintain safety and care of group members during tours and walks
  • Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments

Lead Guide/Instructor

High and Wild Adventures
01.2006 - 01.2016
  • Outdoor adventure guide caring for groups during activities
  • Built personal relationships with guests to promote positive experiences
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups
  • Informed tour members of safety risks associated with attractions, confirming customer security
  • Guided groups of up to [Number] people on scheduled tours.

2IC/Sales Assistant

Murphy's Music Centre
01.1995 - 01.2004
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Liaise as Sales Representative for local schools and churches, including delivery of goods
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Ordering and maintaining stock control

Purchasing Officer/Records Officer

Department Of Courts Administration
01.1993 - 01.1995
  • Reviewed order updates to identify best practices aligned with corporate goals
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders


2IC/Assistant Manager of Sales

Darryl Lea Chocolates
01.1993 - 01.1993
  • Completed store opening and closing procedures by counting drawers and managing security
  • Demonstrated exemplary customer service by engaging clients on sales floor


Education

CIII in Horticulture

Blue Mountains TAFE
Wentworth Falls, NSW
2019

TAE40116 CIV in Training & Assessment

Pinnacle Safety & Training
Parramatta, NSW
2019

Wilderness First Aid

5 Star Training & Consulting
Penrith, NSW
2018

Bronze Medallion

Royal Life Saving Association
Katoomba, NSW
2016

Rope Access Technician L1

Australian Rope Access Association
Lawson, NSW
2016

Confined Spaces

Safeguard Training & Services
Blacktown, NSW
2014

Work Safely in Construction - White Card

Edway Training
Sydney, NSW
2014

Height Safety Worker

Safety Access & Training
Lawson, NSW
2013

Safety Around Air Craft

National Parks & Wildlife Services
Blackheath, NSW
2013

Caving/Interpretive Guiding

Blue Mountains TAFE
Wentworth Falls, NSW
2012

Canyon/White Water Rescue Course

Blue Mountains TAFE
Wentworth Falls, NSW
2012

CIV Outdoor Recreation

Blue Mountains TAFE
Wentworth Falls, NSW
2012

Basic Bushfire Awareness

National Parks & Wildlife Services
Blackheath, NSW
2011

Partnering With Aboriginal Communities

Dubbo TAFE
Dubbo, NSW
2008

CIII Outdoor Recreation

Blue Mountains TAFE
Wentworth Falls, NSW
2006

CI & CIII in Visual Arts

Kingswood TAFE
Kingswood, NSW
2001

CII in Small Business Operations

Department of Training & Education Co-ordination
Penrith, NSW
1997

Certificate in Office Skills 2

Penrith TAFE
Penrith, NSW
1994

Unit 1 & 2 Creative Jewellery Course

Randwick TAFE
Randwick, NSW
1993

HSC

Nepean High School
Emu Plains, NSW
1992

Skills

  • Outstanding Customer Service
  • Environmental Educator
  • Adventure Guide & Leader
  • Corporate Teambuilding
  • Rope Access Technician
  • First Aid Training
  • Trainer & Assessor
  • Horticulturist
  • Keen gardener

Communication Skills

You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.

Leadership Experience

Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader—tell it like it is

References

Reference Name, Title, Company, Contact Information Reference Name, Title, Company, Contact Information Reference Name, Title, Company, Contact Information

Timeline

Nursery Assistant

Longview Garden Centre
12.2022 - Current

Dog walker

Mountain Dog
01.2021 - 08.2022

Retail & Nursery Team Member

Bunnings
01.2019 - 01.2020

Trainer/Assessor/Administration Assistant

5 Star Training & Consulting
01.2016 - 01.2020

Instructor/Outdoor Guide

Blue Mountains Grammar School
01.2015 - 01.2018

Rope Access Technician & Trainer/Administration

Safety Access & Rescue
01.2013 - 01.2016

Discovery Ranger

National Parks & Wildlife Services
01.2008 - 01.2016

Operations Manager/Team Member

Teambuilding Australia Pty Ltd
01.2007 - 01.2022

Lead Guide/Instructor

High and Wild Adventures
01.2006 - 01.2016

2IC/Sales Assistant

Murphy's Music Centre
01.1995 - 01.2004

Purchasing Officer/Records Officer

Department Of Courts Administration
01.1993 - 01.1995

2IC/Assistant Manager of Sales

Darryl Lea Chocolates
01.1993 - 01.1993

CIII in Horticulture

Blue Mountains TAFE

TAE40116 CIV in Training & Assessment

Pinnacle Safety & Training

Wilderness First Aid

5 Star Training & Consulting

Bronze Medallion

Royal Life Saving Association

Rope Access Technician L1

Australian Rope Access Association

Confined Spaces

Safeguard Training & Services

Work Safely in Construction - White Card

Edway Training

Height Safety Worker

Safety Access & Training

Safety Around Air Craft

National Parks & Wildlife Services

Caving/Interpretive Guiding

Blue Mountains TAFE

Canyon/White Water Rescue Course

Blue Mountains TAFE

CIV Outdoor Recreation

Blue Mountains TAFE

Basic Bushfire Awareness

National Parks & Wildlife Services

Partnering With Aboriginal Communities

Dubbo TAFE

CIII Outdoor Recreation

Blue Mountains TAFE

CI & CIII in Visual Arts

Kingswood TAFE

CII in Small Business Operations

Department of Training & Education Co-ordination

Certificate in Office Skills 2

Penrith TAFE

Unit 1 & 2 Creative Jewellery Course

Randwick TAFE

HSC

Nepean High School

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