Roberta Wurth
Pelican Waters,QLD
Overview
22
22
years of professional experience
Work History
Finance Manager
Eagers Automotive
Brisbane , QLD
04.2009 - 11.2023
- Developed and managed financial plans for a variety of investments.
- Prepared financial documents such as budgets, forecasts and reports.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
Retail Sales Associate
Cue and Co.
Brisbane , QLD
03.2002 - 03.2008
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
Advanced Diploma - Organizational Leadership
TAFE QLD
QLD11-2019
High School Diploma -
St Aidens Anglican Girls School
12-1999
Skills
- Performance Analysis
- Financial Management
- Budget Forecasting
- Financial Modeling
- Strategic Planning
- Continuous Improvement
- Business Forecasting
- KPI Management
- Staff Training
- Money Handling
- Stocking and Receiving
- Problem-Solving
- Time Management
- Teamwork
- Calm Demeanor
- Point of sale operation
- Complaint Management
- Relationship Building
- Customer Assistance
- Retail Sales
- Returns and exchanges
- Fitting room maintenance
Timeline
Finance Manager
Eagers Automotive
04.2009 - 11.2023
Retail Sales Associate
Cue and Co.
03.2002 - 03.2008
Advanced Diploma - Organizational Leadership
TAFE QLD
High School Diploma -
St Aidens Anglican Girls School