ROBERT AKESTER

• Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency
• Lead and manage a team that feels valued and input from all staff is welcomed and valued
• Assessing and enhancing the efficiency of internal and external operational processes
• Leading and motivating staff to achieve organisational objectives and personal development
• Overseeing the recruitment process to attract the best candidates and reduce employee turnover
• Mentoring and inspiring employees to key into the vision of our core values
• Establishing and or review existing policies that improve and promote company vision and quality of care
• Evaluating company performance and recommend strategies to improve results
• Work closely with the Finance Manager to develop budgets, targets, and cost recovery strategies solutions in a timely manner
• Collaborating with the Director and advisory team on a future growth plan including providing business cas
• Implementation of communication and information systems such as Employment Hero and Lumary to operate at best standard practices.
• Established foundational processes for business operations.
• Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
• Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Established key strategic partnerships with industry leaders to enhance business development opportunities.

Responsibilities:
- Daily management of small family farm business
- Machine and plant operations
- General maintenance and mechanical work
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Negotiated favourable contracts with vendors for reduced costs and improved service quality and Mechanical work

• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Negotiated favourable contracts with vendors for reduced costs and improved service quality.

• Lead and direct all operations, ensuring the highest levels of service are delivered
• Lead, coach and develop all staff including volunteers, on all aspects of Ambulance operations
• Develop strategies and programs to improve the operational efficiency of the sector, through astute financial and operational management, and the adoption of global best practice methodologies
• Collaborate closely with key peers and partners in the other sectors and create strong relationships with external stakeholders such as local health districts and community groups
• Foster a responsive, future focused and contemporary organisational culture which supports staff to deliver true excellence in patient care.
• Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
• Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
• Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.

• Operational planning, management of clinical and operational performance and clinical financial governance
• Monitor and report on short and long term strategies to improve response times and other KPIs
• Manage Zone resources and budget
• Provide direction to the DDO on matters such as rostering, maintenance of clinical standards, staffing (including four (4) volunteer units, vehicle and property usage and financial management
• Provide clinical and operational coaching, support and guidance to Duty Operations Mangers
• Fostering a positive workplace culture that is patient centred and staff focused, minimising industrial disputation, workplace grievances and community complaints
• Maintaining a high level of interaction with NSW Health and emergency service agency.

• Supervise the Team on a day to day basis to ensure the delivery of high quality, cost effective emergency health transport, clinical and operational practice and patient transport services for the community
• Supervision at major emergency events
• Responsible for providing briefings to Senior Management
• Responsible for supporting a positive workplace culture, free of bullying and harassment through the modelling of appropriate behaviours and the challenging of unacceptable conduct
• Monitor clinical protocol compliance, Industrial Relations procedures and requirements, Human Resource matters and financial governance.

• Ensure efficient, effective and safe pre-hospital care to the community is provided
• Communicate with key internal/external key stakeholders
• Ensure maintain all stock and equipment appropriately
• Appropriate and concise legal documentation
• Maintain Work Health Safety compliance
• Applying EEO policies and procedures in the work place
• Ensuring compliance with and all standard operating procedures (SOPs).

• Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
• Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
• Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
• Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
• Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
• Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.