Roberta (Rubi) Palma
Melbourne,VIC
Summary
Sales professional with a track record of establishing enduring client relationships and acquiring new customers. Demonstrates expertise in customer service and sales leadership, with a focus on innovative solutions for products and services. Possesses strong presentation skills and excels in building rapport with clients.
Overview
2
2
years of professional experience
Work History
Service Receptionist
Toyota
preston , vic
06.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and handled incoming calls efficiently.
Salesperson
Ozcar
melbourne, vic
03.2025 - 06.2025
- Processed transactions accurately using point-of-sale systems.
- Participated in training sessions to improve sales techniques.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
Service Advisor
Mitsubishi
melbourne , vic
03.2024 - 03.2025
- Promptly responded to customer inquiries via phone, email or in person.
- Supported team efforts in maintaining a clean and organized workspace.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Followed up with existing customers regarding past services performed on their vehicles.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed and maintained strong relationships with customers to ensure repeat business.
Education
High School Diploma -
Mercy College
Melbourne, VIC11-2022
Cert3 - Make Up Services
Victoria University
Melbourne, VIC01-2022
Skills
- Customer service excellence
- Conflict resolution strategies
- Sales proficiency
- Transaction processing skills
- Technical support expertise
- Team collaboration
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Albanian
Professional
Macedonian
Elementary
Timeline
Service Receptionist
Toyota
06.2025 - Current
Salesperson
Ozcar
03.2025 - 06.2025
Service Advisor
Mitsubishi
03.2024 - 03.2025
High School Diploma -
Mercy College
Cert3 - Make Up Services
Victoria University