ROBERTO DE LEON JR
Sydney,NSW
Summary
A strategic and accomplished Technical Manager with a wealth of experience in fast-paced production telecommunications environments, most recently with Nokia. A successful track record of end-to-end technical project execution and delivery to deadline and budget. An analytical approach able to overcome complex problems and drive improvements. A natural leader able to mentor, develop and manage high performing teams. A strength in building relationships, collaborating cross functionally and engaging with stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
TECHNICAL CONSULTANT
VODAFONE BUSINESS
11.2023 - Current
- Solution design analysis, ensuring all individual components and technology aligns to the technical needs of the customer
- Derive the suitable and practical test criteria and solution verification, which will serve as the overall project acceptance
- Create project delivery proposal to meet new customer RFP's.
- Participated in project planning meetings to discuss scope, timeline and budget.
TECHNICAL MANAGER
NOKIA NETWORKS AUSTRALIA
01.2019 - 05.2023
- Created project plans with actions, priorities, costs and risks, monitored progress and adapted to changes and met all deadlines and budgets
- Performed Technical Analysis on new solutions being delivered to customer, developed and delivered tailored reports with recommendations and enabled decision making
- Proactively participate and drive the technical evaluation of any solution that will be offered to customer, ensuring it meets the technology standards and align with the current network infrastructure from an end-to-end perspective
- Ownership for software vulnerability and operational analysis related to software packages and software update / upgrade delivery and deployment
- Led fault investigation, analyzed a variety of data, identified root causes and implemented appropriate solutions and delivered corrections that resolved issues in a timely manner
- Successfully delivered Design and Configuration Management, Project delivery Cost Management, Project Delivery Risk Management, User Acceptance Test Management on both service provider and mobile private network used for mining environment
- Collaborated cross functionally, understood needs, supported, followed through on promises and ensured the group strategy was met
- Systems Recovery management and Preventive Maintenance support.
TECHNICAL MANAGER
NOKIA NETWORKS PHILIPPINES
01.2017 - 01.2019
- Leading Solution and Design Analysis team to promote accurate delivery model approach and responsible for Network Operations Risk Management
- Led team, engaged to understand needs and set expectations, mentored, coached and enabled ownership, development and improved performance
- Process Concept owner on global software delivery model which ensured quality of implementations
- Provided operational management support to Optus Networks in Sydney: Incident and Problem Management, Fault Escalation Management, Root Cause Analysis and Incident Reporting, Network Licensing Management and Software ordering
- Provided project delivery support to BHP LTE private network: Project Delivery acceptance, created 'Operational Readiness' process for BHP mining, Established Operational Process as part of network handover to BHP and performed Competence Assessment to promote technical readiness of BHP Operations team to manage the network.
CARE PROGRAM MANAGER
NOKIA NETWORKS PHILIPPINES
12.2015 - 01.2017
- Technical Support Agreement Contract Management with customer
- Financial and Cost Management
- Resource Management
- Incident and Problem Management
- Business upselling by identifying opportunities to improve customer network management
- Promoted operational process enhancements to customer network which resulted to 50% fault reduction
- Care business optimization which resulted to 15% improvement to profit margin
- Proactive Network monitoring and Disaster Recovery Management
- Pre-sales support
- Technical Coaching.
CARE TECHNICAL MANAGER
NOKIA NETWORKS PHILIPPINES
05.2014 - 12.2015
- Lead technical investigations for network issues
- Root Cause Analysis delivery and customer technical communications
- Multi-Vendor Integration and Verification Lead
- Pre-sales support driving scope of work, effort estimates and solutions review
- Risk Management
- Feature and Service Testing
- Managing Customer Emergency support and Disaster Recovery to ensure SLAs are always attained
- Acts as the primary Technical Interface to customer's operation team.
CS CORE ENGINEER
NOKIA SIEMENS NETWORKS PHILIPPINES
09.2007 - 05.2014
- Level 2 Care Support attending to customer's network issues
- Customer Case support and Fault Analysis
- Feature and Service testing
- New platform Commissioning and Configuration
- System Integration
- Software update / upgrade deployment
- Hardware upgrade
- Technical Coaching.
Education
ICT30120 CERTIFICATE III IN INFORMATION TECHNOLOGY -
UPSKILLED ONLINE
07.2024
BACHELOR OF SCIENCE IN ELECTRONICS AND COMMUNICATIONS ENGINEERING -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.1999
Skills
- Incident and Problem Management
- Stakeholder Engagement
- Technical Project Management
- Presales
- Customer Relations
- Cross Functional Collaboration
- Network Solutions Analysis
- Technical Sales Support
- Customer Engagement
- Technical Analysis
- Change Management
- Virtualization Technologies
Websites
Certification
- Certified Nokia Project Delivery Manager for Care
- Certified Nokia Solutions Specialist Technical Manager
- Cloud Training Courses
- Cybersecurity Operational Management Courses
- Root Cause Analysis
- Project Management Trainings
Accomplishments
- Received recognition for delivering new technology solutions to customer network, serving as a delivery pioneer for critical platforms
- Received recognition for delivering critical solutions to customer business requirements
- Received recognition on achieving the highest Customer Perceive Value Index score on Customer support delivery program.
- Awarded with Honoris Causa Doctorate on Business Administration
Timeline
TECHNICAL CONSULTANT
VODAFONE BUSINESS
11.2023 - Current
TECHNICAL MANAGER
NOKIA NETWORKS AUSTRALIA
01.2019 - 05.2023
TECHNICAL MANAGER
NOKIA NETWORKS PHILIPPINES
01.2017 - 01.2019
CARE PROGRAM MANAGER
NOKIA NETWORKS PHILIPPINES
12.2015 - 01.2017
CARE TECHNICAL MANAGER
NOKIA NETWORKS PHILIPPINES
05.2014 - 12.2015
CS CORE ENGINEER
NOKIA SIEMENS NETWORKS PHILIPPINES
09.2007 - 05.2014
ICT30120 CERTIFICATE III IN INFORMATION TECHNOLOGY -
UPSKILLED ONLINE
BACHELOR OF SCIENCE IN ELECTRONICS AND COMMUNICATIONS ENGINEERING -
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
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