Summary
Overview
Work History
Education
Skills
DIFFERENTIATING FACTORS
OPERATIONAL AREAS COVERED
Timeline
Generic

ROBERTO FABBIANO

Pyrmont,NSW

Summary

Results-driven professional with a solid foundation in support services, dedicated to optimizing operations and exceeding client expectations. Proven expertise in problem-solving, effective communication, and strategic resource management, fostering team synergy and goal attainment. Adaptable and dependable in fast-paced settings, adept at handling administrative duties, technical challenges, and delivering top-notch customer service.

Overview

30
30
years of professional experience

Work History

Peer Support Officer

Positive Life
08.2024 - Current

Key Responsibilities Key Achievements

Provided peer navigation and advocacy for people living with HIV (PLHIV) in NSW, ensuring access to healthcare, support services, and community inclusion. Worked across clinical settings, developed health promotion resources, and strengthened partnerships to improve health outcomes.

  • Delivered peer support and health navigation services.
  • Assisted PLHIV in accessing healthcare and social services.
  • Developed and implemented health education initiatives.
  • Advocated for systemic improvements in HIV support services.
  • Enhanced community engagement and service access.
  • Contributed to innovative HIV prevention strategies.

General Manager – Brokers Partnerships

HashChing
01.2017 - Current
  • HashChing is Australia’s first online marketplace allowing consumers to access great home loan deals without having to shop around. Completely FREE to consumers. HashChing connects consumers directly to verified mortgage brokers, who are rated & reviewed by other customers, to further negotiate a better rate from the lenders and save time, hassle and money. My role as a GM, covered the following:
  • Management & Relationships of 300+ Broker Partners
  • Management of a Support Onshore Team of five members and an Offshore India Team of another five
  • Management of Invoicing & Brokers Revenue
  • New Business Development
  • On Boarding of New Brokers Partners and Off Boarding of non-profitable ones
  • Continue Development of in house fully customizable CRM
  • Generating Leads Marketing Campaigns

Company Owner

Casino News Travel Collectables
01.2010 - 01.2017
  • Company Overview: Online store + Casino News Collectables Blog (www.casinonewstravelcollectables.com), with an average readership of 10,000 daily
  • Sales of casino memorabilia to collectors worldwide and writing editorial for casinos around the world. Completed over 50k sales transactions during the period of 7 years and built the business from an idea to a fully established company known as the World Leader in Casino Collectables.

Senior Business Development Manager

MOGA
01.2005 - 01.2010
  • Develop and maintain a profitable portfolio of introducers/clients’ relationships. Leading face to face introducers/clients’ meetings, writing proposals and negotiating contracts. Meeting new and existing customers to help them achieve a mortgage package fully tailored to their individual needs. Effectively track sales to determine pipeline business and forecast future activity levels to meet sales targets. Follow up each transaction from lodgement to settlement liaising with both the Operations and Credit Departments

Business Development Manager

Yes Home Loans
01.2002 - 01.2005
  • Manager of 12 Staff and accountable for keeping budgets and reaching sales targets. Identify customer needs, give advice on the appropriate products and services. Recognise client’s wider financial needs and making referrals to other areas of the business where the customer’s wider needs can be met

Technical Services Team Leader for NSW

IBM GSA
01.2000 - 01.2002
  • Responsible for the management and coordination of the Technical Services Team for NSW, on the Telstra Account. The role required the establishment of a team that provided reliable and committed 24-hour operational support to the Telstra live production environment that included 120+ systems based in NSW

EU Tech Support Leader, Data General

EMC
01.1999 - 01.2000
  • Employed into the above role, my original remit to provide support for the IT Systems across 44 Data General European sites evolved into the position of Project Manager, as a result of the acquisition of Data General by EMC. In this role I led a Team of six responsible for the migration of all European operations to the USA Headquarters as part of a downsizing strategy

IT Systems Admin

Pinnacle Insurance - Paribas
01.1996 - 01.1999
  • Recruited initially as a Technical Support Engineer, promoted to Technical Support Team Leader. Responsible of the daily upkeep and smooth running of all Information Systems and support of 300 users distributed across two sites in the UK and five internationals

Network Specialist

AT&T GIS
01.1995 - 01.1996
  • Responsible of the daily upkeep of a number of Information Systems and involved as an engineer and part of a team on a number of interstate deployment/rollout project

Education

Diploma - Finance and Mortgage Broking

Kaplan Professional Institute
01.2004

Diploma - Project Management

Computer Power Training Institute
01.1999

Diploma - Business Telecommunication Systems

Computer Power Training Institute
01.1996

Diploma - Microcomputer Technology

TAFE NSW
01.1995

National Army Service (NATO) - Coordination Officer of the Italian Contingent (Norway)

NATO Retreat
01.1989

Diploma - Scientific Studies

Liceo Scientifico “Ettore Majorana”
01.1986

Skills

  • Proficient in MS Office suite
  • Proficient in Mac Office suite
  • Proficient in MS Project
  • Proficient in Slack
  • Workast proficiency
  • Xero proficiency
  • Proficient in Stripe integration
  • Payment processing expertise

DIFFERENTIATING FACTORS

  • Fintech Business Knowledge
  • Knowledge of Australian Mortgage & Finance Industry
  • Experienced in Change Program
  • Financial analysis and problem solving with a business focus;
  • Manage project and operational teams in local and remote locations;
  • Capacity to organize, plan and manage multiple projects;
  • Analytical, process driven and KPIs focused
  • Communication skills at all levels; frontline employees to Executive Management;
  • Extensive B2B relationship management;
  • Team and people focused.

OPERATIONAL AREAS COVERED

  • Business Innovation & Growth Strategies
  • Business Strategy Development
  • Business Transition Planning
  • Financial reporting for state and national operations
  • Project Management
  • Change Management and Communication
  • Employee Performance Management of local and remote resources

Timeline

Peer Support Officer

Positive Life
08.2024 - Current

General Manager – Brokers Partnerships

HashChing
01.2017 - Current

Company Owner

Casino News Travel Collectables
01.2010 - 01.2017

Senior Business Development Manager

MOGA
01.2005 - 01.2010

Business Development Manager

Yes Home Loans
01.2002 - 01.2005

Technical Services Team Leader for NSW

IBM GSA
01.2000 - 01.2002

EU Tech Support Leader, Data General

EMC
01.1999 - 01.2000

IT Systems Admin

Pinnacle Insurance - Paribas
01.1996 - 01.1999

Network Specialist

AT&T GIS
01.1995 - 01.1996

Diploma - Project Management

Computer Power Training Institute

Diploma - Business Telecommunication Systems

Computer Power Training Institute

Diploma - Microcomputer Technology

TAFE NSW

National Army Service (NATO) - Coordination Officer of the Italian Contingent (Norway)

NATO Retreat

Diploma - Scientific Studies

Liceo Scientifico “Ettore Majorana”

Diploma - Finance and Mortgage Broking

Kaplan Professional Institute
ROBERTO FABBIANO