Roberto Rota
Melbourne,VIC
Summary
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Experienced with providing attentive and personalized service to guests in bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining welcoming atmosphere and addressing guest needs efficiently.
Overview
9
9
years of professional experience
Work History
Bartender
Cafe Italiano Restaurant
01.2023 - 11.2024
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Streamlined drink preparation processes for faster service during peak hours.
Restaurant Waiter
Ristorante Galleria
10.2020 - 01.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Bar Waiter
Bar Central Cocktail Bar
06.2018 - 08.2020
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
Assistant Bartender
Cafe Time
01.2016 - 12.2018
- Closed out cash register and prepared cashier report at close of business.
- Helped bartender keep bar area tidy, clean and stocked.
- Ensured timely service for guests by quickly learning drink recipes and accurately measuring ingredients.
- Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
- Strengthened team efficiency by assisting with opening and closing duties, setting up the bar area, and completing side work as needed.
Education
High School Diploma -
Mixology Academy
Italy06-2015
High School Diploma -
Espresso Academy
Italy01-2014
High School Diploma -
Istituto Superiore Stresa E.Maggi
Italy06-2013
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Table setting
- Food safety awareness
- Upselling techniques
- Strong multitasking
- Highly reliable
- Team player attitude
- Outgoing personality
Languages
Italian
Native or Bilingual
English
Professional Working
Timeline
Bartender
Cafe Italiano Restaurant
01.2023 - 11.2024
Restaurant Waiter
Ristorante Galleria
10.2020 - 01.2023
Bar Waiter
Bar Central Cocktail Bar
06.2018 - 08.2020
Assistant Bartender
Cafe Time
01.2016 - 12.2018
High School Diploma -
Mixology Academy
High School Diploma -
Espresso Academy
High School Diploma -
Istituto Superiore Stresa E.Maggi
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