Roberto Santini
South Yunderup,WA
Summary
Dynamic Team Leader at C-Wise with a proven track record in customer service and conflict resolution. Successfully mentored new hires, enhancing safety and operational efficiency. Passionate about building customer connections and delivering exceptional service, ensuring high satisfaction levels. Committed to continuous improvement and fostering strong team relationships. 20 + years customer service experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
C-Wise
Nambeelp, W.A
09.2023 - Current
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Franchise Owner
Jesters Pies
Waikiki, W.A
07.2017 - 08.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Educated customers on products and services offered by the company.
- Mentored junior team members and managed employee relationships.
Education
Cert VI - Front Line Managment
Scope Vision
Guildford, WA05-2014
Microsoft Certified Professional - Information Technology
Emerald It
South Perth01-2001
Skills
- Customer service
- Conflict resolution
- Time management
- Punctuality and reliability
- Proficient in customer engagement
- Enjoy making customer connections
- Consistent attention to detail
- 20 years customer service experience
Certification
- MR & C Class drivers licenses
- HLTAID011 Provide First Aid
- Customer service program
References
Lance Greenaway 0437 943 493
Caleb Austin 0499 235 646
Languages
English
Native/ Bilingual
Italian
Elementary
Timeline
Team Leader
C-Wise
09.2023 - Current
Franchise Owner
Jesters Pies
07.2017 - 08.2023
Cert VI - Front Line Managment
Scope Vision
Microsoft Certified Professional - Information Technology
Emerald It
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