Robert Wynter Lonie
Kingaroy,QLD
Summary
I'm Robert Wynter Lonie, and I have a background in customer service and technical support. I have experience handling calls, providing tech assistance, and working as an on-site technician. My skills include bug fixes, tech sales, hardware testing, and repairs. I'm proficient in inbound/outbound calls, information security, and creating tech documentation. With good knowledge of IT issues, I can tackle various problems and offer administrative support and hospitality expertise. Thank you for considering my application.
Overview
5
5
years of professional experience
Work History
Business Systems Officer
South Brunette Council
04.2023 - 07.2023
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Worked With TechnolodgyOne CIA Anywhere Softwere
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Helped Staff every day with positive attitude and focus on customer satisfaction.
IPetro Fluid Mangment Officer
PetroIndustrail
05.2022 - 11.2022
- Petro Industrial- Ipetro fluid management Support and Management
- Built Fluid management systems to order
- Checked the ticket system and answered and urgent tickets
- Called customers and supplied them with support and information
- Wrote technical documentation to aid other customers or other colleagues
- Tested and made sure the fluid management systems were operational
- Drove to sites to fix issues (within Brisbane region)
- Worked under Head of Fluid management systems
- Supported the IT staff
- Repaired and diagnosed faulty systems
- Worked with 12 V systems
- Helped collect and acquire correct items from the warehouse would also go out and pick up parts needed from other stores
- Spoke with overseas clients and supported them
- Was available after hours for emergency support
Manager /IT Technician
Casphone
08.2021 - 05.2022
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Recruited and trained IT team members.
- Evaluated customer impact risk, reputation risk and regulatory risk.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Repair phones and tablets
- Fixed Software and Hardwear related issues and wide variate of devices
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
IT Admin Assistant/PA
Capstone ITS
01.2020 - 03.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed IT Ticketing System
06.2018 - 12.2018
Education
Year 11 -
Fusion Academy
Houston Texas2018
Year 10 -
Australian Trade College
Brisbane, QLD2017
Skills
- Bug Fixes
- Technical Sales
- Hardware testing and repairs
- Inbound and Outbound Calling
- Information Protection
- Creating Technical Documentation For External and Internal Use
- Knowledgeable on most IT related issues and problems
- Administrative Support
- Hospitality Service Expertise
Accomplishments
- Cinemark 14 XD Woodlands Texas
- Responsibilities:
- Handled money responsibly
- Interacted with with customers from wide range of cultural and social backgrounds
- Worked with change and have the correct amount of money
- Skils:
- Knowledgeable on most IT related issues and problems
- Hardware testing and repairs
- Has understanding on customer service and how to deal with the public
- Experience in call centre work
- Works well in a team
- Worked well under pressure
- Self-sufficient
- Experience with credit card /cash payment & receipt
- Experience on 12v systems
Timeline
Business Systems Officer
South Brunette Council
04.2023 - 07.2023
IPetro Fluid Mangment Officer
PetroIndustrail
05.2022 - 11.2022
Manager /IT Technician
Casphone
08.2021 - 05.2022
IT Admin Assistant/PA
Capstone ITS
01.2020 - 03.2021
06.2018 - 12.2018
Year 11 -
Fusion Academy
Year 10 -
Australian Trade College
Similar Profiles
DUDUZILE NDWANDWEDUDUZILE NDWANDWE
Deputy Director at Cochrane South Africa, South African Medical Research CouncilDeputy Director at Cochrane South Africa, South African Medical Research Council
Linda RhoadsLinda Rhoads
Program Advocate at South Middlesex Opportunity CouncilProgram Advocate at South Middlesex Opportunity Council
Jayda HancockJayda Hancock
Pool Lifeguard & Swim Instructor at South Taranaki District CouncilPool Lifeguard & Swim Instructor at South Taranaki District Council