Robin Chaulagain
South Bunbury ,WA
Summary
Personable customer relationship officer driven to exceed customer expectations while promoting adherence to company standards and guidelines. A proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customers and organizations and improve response time.
Overview
2
2
years of professional experience
Work History
Customer-relationship-officer
Care Worker Employee
Bunbury, WA
11.2023 - 03.2024
- Manage customer relations on an ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintain strong communication with residents and customers, manage unanswered requirements and changes, and provide strong solutions through consultation.
- person-centered services.
- Logged call information and solutions are provided in the internal database.
- Made customers aware of current and new programs and services.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Championed customer-centric initiatives within the company, fostering a culture of service excellence and continuous improvement.
- Maintained a statistical database of customers using software for types of customer complaints, resolutions offered by the organization, and satisfaction ratings by customers.
- Communicated with customers to assess and address individual needs, providing timely and quality support via established systems.
Aged Care and Disability Support Worker
Palm Careers
Sydney, NSW
07.2022 - 08.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Education
MBA - Master of Commerce
Charles Sturt University
Bathurst, NSW08.2017
Skills
- Customer Relations
- Patience and resilience
- Account Management
- Account Updates
- Schedule Management
- Inter-department collaboration
- Client Retention Strategies
- Feedback collection
Languages
English
Professional Working
Nepali
Full Professional
Hindi
Professional Working
Timeline
Customer-relationship-officer
Care Worker Employee
11.2023 - 03.2024
Aged Care and Disability Support Worker
Palm Careers
07.2022 - 08.2023
MBA - Master of Commerce
Charles Sturt University