Robin Dahm
Melbourne,VIC
Summary
Adept at managing high-stress situations and maintaining professionalism, my tenure at SKYCITY Casino enhanced my keen observation and money handling expertise. Demonstrated reliability through consistent performance in fast-paced environments, I excel in customer service, contributing to increased loyalty and repeat visits. My background also includes training staff and ensuring operational compliance, showcasing a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Table Games Dealer
SKYCITY Casino
06.2022 - 07.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Kitchen Staff Member
McDonald's Restaurant
09.2018 - 04.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Worked Overnight shifts running the kitchen alone.
- Trained kitchen staff.
Education
Certificate II - Security Operations
Knights College
Melbourne VIC 02.2025 - 04.2025
Certificate IV - Hospitality
Toi-Ohomai Institution of Technology
Tokoroa NZL02.2018
Certificate IV - Automotive Engineering
Toi-Ohomai Institution of Technology
Tokoroa NZL02.2015
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
- Memory retention
- Stress Tolerance
- Guest service
Timeline
Certificate II - Security Operations
Knights College
02.2025 - 04.2025
Table Games Dealer
SKYCITY Casino
06.2022 - 07.2023
Kitchen Staff Member
McDonald's Restaurant
09.2018 - 04.2022
Certificate IV - Hospitality
Toi-Ohomai Institution of Technology
Certificate IV - Automotive Engineering
Toi-Ohomai Institution of Technology
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