Robin De Mesquita Mollentze
Alkimos,Australia
Summary
Committed to bringing creativity and excellence to work. Strong leadership style and problem-solving abilities dedicated to streamlining operations and reducing costs for enhanced organizational efficiency. Consistently makes independent decisions based on sound judgment, striving to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Venue Manager
Milky Lane
04.2024 - Current
- Overseeing daily operations, ensuring a smooth customer experience and efficient staff performance
- Managed a team of 20+ staff, including scheduling, hiring, and training to ensure a high level of service quality at all times.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Spearheading promotional events and marketing strategies to drive customer engagement and increase revenue
- Ensuring compliance with health, safety, and RSA (Responsible Service of Alcohol) regulations
- Developing relationships with suppliers and overseeing stock management to optimize inventory turnover
- Consistently meeting KPIs by driving sales, managing labor costs, and achieving profitability targets
- Monitoring and optimizing labor costs, ensuring efficient staff allocation to meet business needs while staying within budget
- Implementing customer service protocols that improved overall guest satisfaction scores by 15%
- Collaborating with chefs and bartenders on menu development to enhance the customer dining experience
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
Head Bartender
The Waiting Room Cocktail Bar, Crown Towers
10.2021 - Current
- Company Overview: Forbes 5-star rated venue
- Within this Forbes 5-star rated venue, only the highest level of quality is accepted
- Maintaining quality control and assisting with the training and refreshment of staff skills
- Creating the brand-new signature cocktail menu, released at the end of 2023
- Taking care of and maintaining all beverage preparation in highly complex cocktail pre-batching
- Responsible for stock management and ordering
- Staff training, liaising with procurement teams, and staying on top of current promotions and events to ensure that TWR always had something new and exciting to offer
- Developed and maintained relationships with key executives and patrons, increasing customer satisfaction and loyalty
- Collaborated with cross-functional teams to identify and resolve business issues, improving efficiency and cost savings
- Forbes 5-star rated venue
HD Supervisor
Lobby Lounge, Crown Metropol Hotel
11.2020 - 10.2021
- Overseeing floor and bar staff, ensuring all service standards and COVID safety practices were adhered to
- Maintaining a high level of quality throughout the venue, specifically in beverage service
- Stock management and pre-batching high-volume cocktails
- I worked in a fast-paced, high-volume venue and helped train staff in the skills and knowledge needed to excel
- Menu development and cocktail creation
- Ensuring that all RSA laws and regulations are upheld and managing staff conflicts
- I promptly actioned all maintenance needs resulting in timely repairs and improved safety
- Demonstrated a strong work ethic, resulting in being promoted to shift supervisor after 2 months
Food and Beverage Supervisor
Thredbo Alpine Hotel
06.2020 - 11.2020
- Providing excellent service to patrons whilst serving food and drinks in a formal dining setting
- Preparing cocktails and serving drinks during Apres ski in our in-house bar
- Created and maintained a staff roster to ensure adequate coverage during peak business hours
- Ensuring that all service standards and COVID safety practices were adhered to
- Coordinated with vendors to ensure timely delivery of food and beverage supplies and reduce inventory costs
- Created and enforced food and beverage safety policies to ensure compliance with industry standards
Waiter
BOMBETTA RESTAURANT
11.2019 - 06.2020
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate customer descriptions
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
Manager and Host
Yellowstone Ski Lodge
12.2018 - 10.2019
- As the manager, I ensured a 5-star standard throughout the chalet, including upkeep and housekeeping and the service of fine dining breakfast and dinner services
- My responsibilities included sourcing supplies and maintaining stock for food services
- Controlled and managed budgets for the efficient and cost-effective venue running
- Responsible for the small team of hosts and chefs, ensuring the guests had a memorable experience while staying at the chalet
- My focus has always been guest satisfaction, so liaising with guests and ensuring their satisfaction and happiness is always a priority
Additional Hospitality roles
12.2016 - Current
Education
High School Diploma -
Port Shepstone High School
12.2012
Skills
- Working under Pressure
- Relationship Management
- Fast Learner and Adaptability
- Customer Service and Conflict Resolution
- Advanced Mixology and Beverage Preparation
- Stock Management and Procurement
- Menu Development and Innovation
- Business Management
- Sales Growth and Revenue Optimization
- Fluent Communication
- Vendor Relations
- Staff Management
- Hiring and Onboarding
- Scheduling
Accomplishments
Winner of the inaugural AHA & Don Julio Tequila WA's Best Cocktail Competition
Languages
English
Spanish
Afrikaans
References
References available upon request.
Certification
Approved Managers
RSA
Timeline
Venue Manager
Milky Lane
04.2024 - Current
Head Bartender
The Waiting Room Cocktail Bar, Crown Towers
10.2021 - Current
HD Supervisor
Lobby Lounge, Crown Metropol Hotel
11.2020 - 10.2021
Food and Beverage Supervisor
Thredbo Alpine Hotel
06.2020 - 11.2020
Waiter
BOMBETTA RESTAURANT
11.2019 - 06.2020
Manager and Host
Yellowstone Ski Lodge
12.2018 - 10.2019
Additional Hospitality roles
12.2016 - Current
High School Diploma -
Port Shepstone High School
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