Robin Kumar
Brisbane,Qld
Summary
My main objective is to obtain a position that will present me the opportunity to grow and develop the skills I have learnt while studying and though previous experiences. I would like to further expand my knowledge base at the same time presenting the company with a willing and reliable employee.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Woolworths Bulimba
01.2023 - Current
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Supervising day-to-day operations in the customer service department
- Taking ownership of customers issues and following problems through to resolution
- Improve customer service experience, create engaged customers and facilitate organic growth
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintaining accurate records and documenting all customer service activities and discussions
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
- Perform supervisory functions, including interviewing and recommending the hiring of new staff members, providing, or arranging for staff training; evaluating staff performance; and recommending personnel actions to ensure adequate and competent staffing.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Fresh Team Manager
Woolworths North West Plaza
10.2023 - 01.2024
- Oversee day-to-day operations
- Coaching and developing the team
- Assisting in all Fresh Food departments
- Design strategy and set goals for growth
- Prepare regular reports for upper management
- Ensure employees are motivated and productive
- Organization, leadership and training of staff
- Oversee recruitment and training of new employees
- Ensure that customers are served in a friendly efficient manner
- Ensuring Fresh Food departments maintain high display standards
- Compliance with our Food Control Plan and Health & Safety requirements
- Sales planning, roistering, merchandising and ordering of stock to company specified guidelines and budget.
- Led employee relations through effective communication, coaching, training, and development.
Customer Service Manager (CSM)
Countdown Waiheke
03.2021 - 09.2023
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Keeping a record of customer interaction and details of actions taken
- Supervising day-to-day operations in the customer service department
- Taking ownership of customers issues and following problems through to resolution
- Improve customer service experience, create engaged customers and facilitate organic growth
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintaining accurate records and documenting all customer service activities and discussions
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
- Perform supervisory functions, including interviewing and recommending the hiring of new staff members, providing, or arranging for staff training; evaluating staff performance; and recommending personnel actions to ensure adequate and competent staffing.
Fresh Food Manager
Countdown
10.2018 - 02.2021
- Oversee day-to-day operations
- Coaching and developing the team
- Assisting in all Fresh Food departments
- Design strategy and set goals for growth
- Prepare regular reports for upper management
- Organization, leadership and training of staff
- Oversee recruitment and training of new employees
- Ensure that customers are served in a friendly efficient manner
- Ensuring Fresh Food departments maintain high display standards
- Compliance with our Food Control Plan and Health & Safety requirements
- Sales planning, roistering, merchandising and ordering of stock to company specified guidelines and budget.
Meat Manager
Countdown
01.2018 - 09.2018
- Organizing weekly stock take
- Ordering, receiving and managing stock levels
- Ensure staff follows health and safety regulations
- Oversee recruitment and training of new employees
- Monitor cleanliness of store and perform troubleshooting
- Evaluate and improve operations and financial performance
- Ensure compliance with safety and sanitation standards mandate by state
- Manage meat department, purchase all perishables for dept, receive and rotate product
- Unload the trucks of groceries; process the bulk meats into appropriated portions for various food recipes
- Provide excellent customer service and are responsible for maintaining the overall appearance and cleanliness of the department.
Service Deli Manager
Countdown
04.2016 - 01.2018
- Helped in opening new store
- Sales Planning, rostering, and merchandising
- Ordering, receiving, and managing stock levels
- Schedule and assign works for associates on daily basis
- Respond to queries and complaints from both customer and employee
- Ensure employees follow company policies and store rules
- Ensure that products are properly labelled with prices and dates
- Manage daily activities of employees to improve sales performance
- Provide training to staff on company policies and sales guidelines
- Coordinate with employees to operate the Deli store to achieve sales goals
- Communicating with internal teams to discuss sales targets
- Sales Planning, rostering, and merchandising
- Monitor and maintain stock inventory levels to avoid over and under stock problems
- Interact politely with clients while solving problems related to sales, dissatisfied service, and issues regarding store operation
- Coaching and developing the team
- Supervise employees in various duties such as cooking, serving, packaging, and and operating counters.
Produce Manager
Countdown
06.2017 - 08.2017
- Ordering stock and planning rosters
- Ensure the work department is clean and safe
- Prepare weekly sales reports for the management
- Dispose all outdated and spoiled produce, which is no longer suitable for sale
- Managing department activities related to stocking, pricing, and rotation of merchandise
- Monitor and control all procurement costs and expenses according to the budget limit.
Seafood Supervisor & Service Deli Assistant
Countdown
05.2013 - 03.2016
- Monthly stock take
- Receive, unload and stock the food items
- Ordering, receiving, and managing stock levels
- Ensure that facility is maintained neat, clean, and safe
- Operate all food preparation machines and equipment
- Ensure that products are properly labelled with prices and dates
- Provide training to staff on company policies and sales guidelines
- Cooperating with others to ensure customer satisfaction
- Recommending, slicing, weighing, packaging, and pricing meats and cheeses
- Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased
- Following all food safety and sanitation procedures established by the company and other regulatory agencies.
Education
Diploma in Business -
Linguis International Institute
06.2014
Bachelor's degree in commerce -
Gobindgarh Public College
04.2012
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Personal Information
- Gender: Male
- Driving License: 143 581 800
- Visa Status: New Zealand Citizen
References
- Dan Cook - Store Manager, 0478109138, 2697Bulimba@woolworths.com.au
- Sajeevan Velautham - Store Manager, 0278379557, sajeevan.velautham@countdown.co.nz, Countdown Waiheke, Island
- Roshik Chandra - Store Manager, +6421 299 0853, roshik.chandra@countdown.co.nz, Countdown Auckland, Airport
Timeline
Fresh Team Manager
Woolworths North West Plaza
10.2023 - 01.2024
Customer Service Manager
Woolworths Bulimba
01.2023 - Current
Customer Service Manager (CSM)
Countdown Waiheke
03.2021 - 09.2023
Fresh Food Manager
Countdown
10.2018 - 02.2021
Meat Manager
Countdown
01.2018 - 09.2018
Produce Manager
Countdown
06.2017 - 08.2017
Service Deli Manager
Countdown
04.2016 - 01.2018
Seafood Supervisor & Service Deli Assistant
Countdown
05.2013 - 03.2016
Diploma in Business -
Linguis International Institute
Bachelor's degree in commerce -
Gobindgarh Public College
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