Robin Ma
Sydney,NSW
Overview
8
8
years of professional experience
Work History
Dental Admin & Team Lead & Sterilization Technician
Dental Choice
09.2017 - 12.2023
- Proficient with Curve and Dental Vision softwares
- Treatment coordination customized towards each unique case
- Sterilized and disinfected dental instruments
- Maximized provider schedules
- Accounts receivable management
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals
- Designed strategic plan to support future projects
- Coordinate routine office maintenance visits
- Developed monthly and daily production output plans to deliver on customer service and financial metrics
Dental Administrator (P/T)
McKenney Corner Dental
06.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained positive customer relations
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Assisted staff with clerical and administrative needs to maximize efficiency and team productivity
Junior Dental Receptionist
Bonnie Doon Dental Clinic
06.2016 - 09.2017
- Proficient with GOLD Dental Management Software
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted communications and transactions with patients and visitors to foster positive experience
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Organized and maintained patient chart filing system to promote quick data finding for staff
General Assistant
InTRAP Escape Room
01.2016 - 09.2017
- Became first contact person for new customers and ensure their needs are met efficiently and effectively
- Responded to calls and emails, and maintained social media page for the company
- Assisted customers with check-in, monetary transactions, and cash handling
- Explained the concept and guidelines of escape games to first time players to help them have a safe and enjoyable game time
- Proactively engaged with customers in casual conversations in order to identify their needs and provided customer service beyond expectation
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Well-trained to work in fast paced environment and to multitask during peak hours
Education
DMD - Dentistry
University of Sydney
Sydney, NSW01.2028
After Degree - Chemistry
Macewan University
Edmonton, AB10.2023
Associate of Science - Psychology
University of Alberta
Edmonton, AB06.2016
Skills
- Fluent in Mandarin Chinese
- First Aid/CPR
- Police Check
- Work with Women and Children Check
- Quantitative Analysis
- Patient Counseling
- Team Collaboration
Research
- Honors Apprenticeship, Virtual Environment & Spatial Cognition Lab
Department of Psychology, University of Alberta, Weimin Mou, PhD, Edmonton, AB, CANADA, 09/2014-04/2015
Completed a research design of human spatial integration in large environment
Co-authored a Wikipedia article in a group project
Created the research database with statistical analysis
Produced a research proposal with background literature research and pilot data
Delivered presentation in Brian Harder Honors Day Conference
- 2023 Macewan Student Research Day
Department of Human Health and Science, Macewan University, Paul Chahal, Raj Narnaware, Edmonton, AB, CANADA, 01/2023-05/2023
Poster Presentation: The difference in Content Reinforcement of Cell and Membrane Transport in Kinesiology and Arts & Science Students
Volunteer Experience
- Community Service Learning Volunteer, Edmonton Mennonite Centre for Newcomers, Edmonton, AB, CANADA, 09/2014-05/2015
Tutored students from different culture backgrounds aged between 1st to 11th grade
Co-organized afterschool activities and field trips such as basketball club and yoga class
Quickly connected with the members of the organization by actively listening to and empathizing the problems unique to new immigrants
Strengthened intercultural communication skills as well as flexibility to adapt to constantly changing situations
- Database & Interview Volunteer, Intercultural Communication Lab, University of Alberta, Edmonton, AB, CANADA, 01/2014-05/2014
Kept a high efficiency and accuracy in transcription and translation of audio data
Interviewed participants who were first and second generation immigrants
- Animal Care & Socialization Volunteer, Edmonton Humane Society, Edmonton, AB, CANADA, 09/2013-02/2014
Assisted with adoption service by guiding visitors through sections
Provided the visitors with clear guidance on the adoption process and answered their questions
Encouraged interactions between visitors and sheltered animals to help them develop a bond
Timeline
Dental Administrator (P/T)
McKenney Corner Dental
06.2023 - 12.2023
Dental Admin & Team Lead & Sterilization Technician
Dental Choice
09.2017 - 12.2023
Junior Dental Receptionist
Bonnie Doon Dental Clinic
06.2016 - 09.2017
General Assistant
InTRAP Escape Room
01.2016 - 09.2017
DMD - Dentistry
University of Sydney
After Degree - Chemistry
Macewan University
Associate of Science - Psychology
University of Alberta
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